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Preparing for Window & Door Installation
Get Ready for Your Door or Window Project
Whether you’re exploring your options or preparing for an upcoming installation, we’re here to help. Learn what to expect during the installation process and how to prepare your home.
Interior Responsibilities
Prior to Installation
- You are responsible for removing and reinstalling window treatments on windows or doors being replaced. You may visit proreferral.com to
arrange for assistance.
IMPORTANT: Existing window treatments (e.g. blinds mounted to the window frame) may not fit after the new windows have been installed. - You are responsible for arranging the removal and reinstallation of any security equipment. Please arrange for the removal prior to the window/ door installation date.
- Furniture, electronic equipment, wall décor, personal items must be moved at least 3 feet on either side and in front of the window or doors for the Installers to work. The Home Depot is not responsible for damaged items not moved prior to installation.
- Installer needs a cleared “walkway” inside the home leading to each window being replaced.
- Both a permit and final inspection by a local inspector may be required, therefore, do not remove any permit posted (permit must be visible).
You may be required to schedule the inspector (if so, you will be notified by mail) and you must provide the inspector with access to your home.
After Installation
- Structural Mulls: When structural mullions are required, wood, marble or tile sills may be cut to expose screws for the final inspection.
- You are responsible for painting or staining new interior trim, dry wall repair or stucco repair. You will be responsible for painting or staining installed headboards, seat boards or natural wood interiors. New interior trim is typically installed with bays, bows, garden windows, patio doors, and all wood windows and doors.
Exterior Responsibilities
Prior to Installation
Upon arrival, let the Installers know where you would like them to stage your windows, park vehicles and store equipment, if necessary.
Trees, Bushes, Flowers & Shrubbery:
- You are responsible for trimming low hanging branches or bushes that are within 3 feet on either side and in front of the windows and doors for the Installers to work. Our Installers will cut back branches limiting their ability to do a safe and efficient job but we do not guarantee landscape quality trimming.
- Service Providers need space to install and will take proper precautions to keep your landscaping intact whenever possible as long as the safe
access to the work area is not compromised.
After Installation
- The Service Provider will broom clean the immediate work area and haul away existing window units.
- The Service Provider will take you through a final walk through and provide instructions on proper window operation and how to care for each window.
- You are responsible for painting or staining new exterior trim, moulding, siding or stucco repair.
Burglar Bars, Storm Windows and AC Units:
- The Home Depot will remove burglar bars but you are responsible for the reinstallation of burglar bars.
- The Home Depot will remove A/C Units but you are responsible for the reinstallation of A/C units. IMPORTANT: Existing A/C Unit may not fit after the new window has been installed.
- The Home Depot will remove storm windows and haul away after install.
- You may visit proreferral.com to arrange for assistance with reinstallation of burglar bars and A/C Units.
Additional Installation Reminders
General Information
GENERAL INFORMATION
- IMPORTANT: Verbal promises cannot be honored. Verify that everything you expect is detailed in writing.
- Installation may be noisy.
- Children must be kept away from the work area.
- Pets must removed from the residence.
- Before completing the installation, airborne dust in other parts of the home is a natural occurrence and is the responsibility of the customer; the only exception is for Lead Safe projects where the home was built prior to 1978.
- The installer may decline to install the job if in their professional opinion it seems unsafe, in violation of state or local codes, cannot be per-formed to industry standards, or if conditions that materially alter the scope of work are found.
- Please review your Home Improvement Contract for General Terms and Conditions, and for information regarding cancellation and service fee policies.
- Service issues found after job completion will be handled as part of the applicable Product or Craftsmanship Warranty
- IMPORTANT: After installation, drilling of any kind into a window will void the window warranty.
- By signing the Measure Tool application on Your Measure Technician’s device, you acknowledge you have read and understand this Customer Reminder. A copy of this Customer Reminder will be included as an attachment in Your Measure Summary Email.
Job Completion
JOB COMPLETION
- Upon completion of your job, The Home Depot requires an authorized individual, preferably the original buyer, over the age of 18 be available to sign a Completion Certificate and make final payment (if applicable).
- The Home Depot Installers are authorized to receive final payment.
- If you are paying by check, make the check payable to “The Home Depot” and provide a valid driver’s license number.
Lead-Safe
LEAD-SAFE RENOVATION
- If applicable, the rooms or areas where work is being done may be blocked off or sealed with plastic sheeting to contain any dust that is generated. The contained area will not be available until the work in that room or area is complete, cleaned thoroughly and all dust is removed.
- Access to the work area will not be permitted and you should plan accordingly.
- The Lead Safe Certified Guide To Renovate Right pamphlet will be reissued every 60 days with a revised date for compliance purposes.
