Hassle-Free Online Shopping

The Home Depot now offers free shipping on over one million online items for most orders over $45. This great value for our online shoppers means it's easier than ever to start that gardening or repair project you've wanted to get to, upgrade your kitchen appliances, or do some home decorating. 

You get 2-day delivery on thousands of in-demand home improvement items. Look for the expected arrival date in your Shopping Cart under Product Information. Plan ahead with confidence knowing your delivery will arrive on schedule. 

Other shipping methods are available at checkout if you want your purchase delivered faster. Just check our Shipping and Delivery FAQs for a look at your options. 

Free standard delivery on appliance purchases of $396 or more. Shop our wide selection of online departments and save even more with free shipping on qualifying items. For major appliance orders, you’ll select the delivery date at the time of purchase. 

Over 158,000 items are eligible for Free Shipping to Alaska and Hawaii.

*FREE standard shipping and residential delivery on most orders over $45 made at homedepot.com. Some exclusions apply. See product detail for free shipping eligibility. Plus, FREE delivery on most major appliances. See product descriptions for free shipping eligibility. This offer is not valid on gift cards or prior purchases or certain items containing weight and/or size shipping restrictions (details in item descriptions). This offer is valid on parcel and residential delivery only; it does not include express or expedited shipping. We reserve the right to change or end this offer at any time. Select items can ship to Alaska & Hawaii. We cannot ship to APO/FPO, P.O. Boxes, or U.S. Territories. Please allow 3-5 business days for parcel ground delivery and 5-10 business days for home delivery in addition to order processing time which varies by product. **All returns are subject to The Home Depot's standard return policy. Void where prohibited.

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When you need your items fast, take advantage of our Free In-Store Pickup today. Choose the Pick Up in Store option during online checkout and select your desired store for pick up. Many items that are in-stock at your local store are available for same day pick up. Most orders will be ready within hours of when you place the order online. You'll be notified by email and text message (optional) when your order is ready.  

Once you've selected the Pick Up In Store option and arrived at the store you've chosen, stop by the Customer Service desk (or Pro desk if you are a contractor and have chosen that location during online checkout) for assistance with order pick up. The order is available only at the specific store selected by customer when placing order, during normal store operating hours and only for orders confirmed via email. This excludes special or bulk-sized orders and is not valid on Christmas Day, Thanksgiving Day or the Friday, Saturday or Sunday following Thanksgiving Day.  

Plus, for items not in-stock at your local store, we offer Buy Online, Ship to Store. This service features more than over a million items that can be shipped free of charge to your local Home Depot store when you order online.  

Available at participating The Home Depot stores in the U.S. and Puerto Rico. Most in-stock items will be ready for pick up within hours of the time the orders are placed. Specific items, or orders placed for pick up in stores located in Puerto Rico, may take longer due to inventory and/or availability.  

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Our goal is that you are completely satisfied with your purchase. We take pride in the quality of the products we sell and offering great customer service is our top priority. If you are not completely satisfied with your purchase, please follow the guidelines detailed below and we will be happy to help you to return your purchase. You can also visit the Return Policy page for more information.

Most merchandise can be returned within 180 days of purchase unless noted in our Online Return Policy Exceptions. Refunds will be issued to the original form of payment.  Original shipping charges will be deducted from the refund unless the return is the result of an error by Homedepot.com.  Please note bundled items need to be returned with all components for a full refund. 

For your convenience, items purchased on homedepot.com can be returned to any of our retail stores nationwide. 

• Credit will be issued in-store at time of return and no return shipping charges will be incurred.† 

• To enable quick processing of your return, please bring with you a copy of your bar coded shipping confirmation email or the credit card used to make the purchase.  

For most orders delivered by UPS or Fed Ex, you can use the enclosed small parcel return label to mail your return.  Alternately, you can arrange to return on your own, using the address specified on the return label.**  

• Credit will be issued at the time the merchandise is received in our warehouse.†

• Return shipping costs will be the responsibility of the customer unless the return is the result of an error by Homedepot.com.  • Return shipping costs will be the responsibility of the customer unless the return is the result of an error by Homedepot.com.  

If you need assistance with the return of larger items, or if you have any other questions, please contact Online Customer Support at 1-800-430-3376.  

**All Alaska and Hawaii non-UPS returns must be returned to a retail store. 

†Please note that, depending on the form of payment tendered, it may take 2-10 business days after your credit is applied for it to post to your account.

For Homedepot.com Related Issues and Questions: 

Please call us at 1-800-430-3376 to speak directly with an Online Customer Care Specialist about your issue or send us an email using the form below.  

Any damaged or missing items must be reported to Online Customer Support within 30 days of delivery by calling 1-800-430-3376.

Due to safety hazards, items that use flammable liquids or gases cannot be returned through the mail, even if the item was drained of these materials. This would include items like lawn mowers, leaf blowers and any other items that use flammable liquids or gases. Please return products containing hazardous materials to your local The Home Depot store.

Perennials, trees and shrubs have a one-year guarantee. Live goods purchased online including houseplants, perennials, trees, holiday trees, wreaths and garlands, that are received damaged or dead, please contact Online Customer Support at 1-800-430-3376 within 3 days of delivery and we will promptly ship a replacement at no charge. Exceptions to this policy include cut flowers and floral arrangements.

Cut flowers and floral arrangements are non-refundable and non-returnable. If you have received an arrangement that is defective or does not meet your expectations, contact Online Customer Support at 1-800-430-3376 to have a replacement sent to you at no-charge.

Generators must be returned within 30 days of purchase. Any product damage or defects must be reported within 30 days of purchase.  IMPORTANT: Whole house generators or stationary generators are non-returnable and non-refundable.

The Home Depot Gift Cards are non-returnable and cannot be redeemed or exchanged for cash (unless required by law), check or credit. Gift Cards may not be used as payment on any credit or loan account or for Tool Rental deposits.  

Televisions and computers must be returned within 30 days of purchase.

Furniture must be returned within 30 days of purchase. Any product damaged or defective must be reported within 30 days of purchase.

Any Major Appliance product damage must be reported within 48 hours of delivery by calling 1-800-455-3869. After 48 hours, any product issues must be handled through your local The Home Depot store’s Special Services Desk. Be sure to bring a copy of your sales receipt with you.  

Gas powered equipment and tractors must be returned within 30 days of purchase.

Repairs will be made under the manufacturer’s warranty. Please contact Online Customer Support at 1-800-430-3376 for further information. 

Wallpaper and flooring samples are not returnable. However, if you believe you have received an incorrect sample, please call Online Customer Support at 1-800-430-3376 for a replacement.  

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Utility trailers are not returnable.

Custom made products, such as paint samples, are not returnable. If you have received an incorrect sample, please contact Online Customer Support at 1-800-430-3376 for a replacement. 

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Items purchased on homedepot.com can be returned to the store. Bring your shipment confirmation email with the bar code or the credit card used to make the purchase for ease of return. At this time, most merchandise can be returned within 180 days of purchase unless noted in our Online Return Policy Exceptions.

Return to a Home Depot store: Credit is issued in-store at time of return. Return by Mail: Credit is issued upon receipt and processing of the return in our warehouse.

Please note that, depending on the form of payment tendered, it may take 2-10 business days after your credit is applied for it to post to your account.

Original shipping charges as well as any return shipping charges will be refunded if there was an error on the part of homedepot.com. There are no return shipping charges applicable for returns made to The Home Depot retail stores.  

A Home Depot gift card will be issued to you upon return of any gift.  

Packages can be dropped off at UPS locations including drop boxes, The UPS Store, Mail Boxes, Etc. or can be given directly to a UPS driver. For a listing of UPS locations in your area, please visit UPS.com.

If you cannot return larger items to your local Home Depot store, please call an online Customer Care Specialist at 1-800-430-3376. The Online Customer Care Specialist will arrange pick up from your home.  

If, at any time, you have questions about your return, please call our homedepot.com Online Customer Support at 1-800-430-3376.

If the item shipped UPS, you may return your product using the UPS return label that was enclosed with your order or return it to a local retail store. For non-UPS returns, please return your order to a local retail store.      

If your question was not answered here, please visit the Return Policy page.