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Credit Card Customer Support

Why Was My Credit Card Declined?

For your protection and security, we run each credit card order through an authorization process before any amount is charged to the card to prevent unauthorized purchases. Sometimes a credit card is declined; there are several reasons why this may happen.

Credit cards are sometimes declined because the customer's information doesn't match what the credit card company has on file. This is often the result of a simple typographical error. Of course, the card may be declined if the amount being charged exceeds the credit limit. The problem could also be an issue with the internal The Home Depot credit processing system, rather than with your card.

If your card has been declined, we will let you know by e-mail if the order was placed online, or call you if the order was placed by telephone. You'll have to contact your credit card company for details on why your card was declined. If you would like to continue with your order, you'll have 24 hours to contact us with a different payment option to keep the same order open.