Price Match Guarantee & Price Inquiries

Requesting a price match is a simple two-step process:

Step 1: Identify the competitor's price

Ensure that the item you want to price match is identical (same brand, model and size) to the one sold at Home Depot.

The competitor must have the item in stock at the lower price, and it needs to be from a retailer that can actually sell and ship the item to your location. For example, Home Depot won’t match a price from a store that doesn't operate or deliver in your area. If a retailer is limited to certain regions, the price match wouldn’t apply.

Step 2: Provide proof of lower price at store location

Show Home Depot an ad, printout, or website link that displays the competitor's lower price. You can do this in-store by presenting the information to the cashier at time of checkout.

Requesting a price match to products on homedepot.com is a simple 3-step process:

Step 1: Verify the Item

Make sure that the item on homedepot.com is identical to the one on a competitor's website (same model, brand, size, and color). The competitor must have the item in stock and available for immediate purchase.

Step 2. Gather proof of the lower price

Have the SKU or Internet # from homedepot.com, the name of the competitor, and the competitor’s identifier for the product (may be listed as SKU, Item, Model, Part, or some other similar word) so our associates can easily locate the product in question.

Step 3: Contact Us

You can request a price match by contacting Home Depot’s Customer Solutions team by clicking the Live Chat link to the right or calling 1-800-430-3376. Provide the associate with the SKU or Internet # from homedepot.com, the competitor’s name, and the competitor’s identifier for the product.

We price match with a variety of local retailers and select online competitors. Here’s an overview:

Local Stores

The Home Depot will match prices with physical stores within your local area, meaning nearby stores that sell the same product under similar terms.

Online Retailers

Home Depot matches online prices for products available to ship to the customer’s location from competitors including:

• Lowe's*

• Menards

• Amazon*

• Walmart*

• Best Buy*

• Target*

Excluded Retailers

The Home Depot does not price match products sold on auction, marketplace or membership-based sites like eBay, Wayfair, Costco, or Sam’s Club.

*Must be sold and fulfilled by the retailer, not a third-party through a marketplace-style platform.

If you notice a price drop after placing an order at The Home Depot, you can request a price adjustment within 30 days of your purchase. Here’s the process:

Step 1: Verify the Price Drop

Confirm that the item you purchased has dropped in price and that the lower price is available on homedepot.com or a competitor’s site that Home Depot matches with.

Step 2: Gather Order Details

You will need to provide your order number, receipt, or other proof of purchase, along with evidence of the price drop (such as a screenshot or link).

Step 3: Contact Customer Support

Reach out to Home Depot’s customer service to request the price adjustment. You can reach out by phone, live chat, or visit a location.

Step 4: Receive the Adjustment

If eligible, we will refund the price difference according to our refund policy which is usually but not always the original payment method. This process typically applies to price drops on homedepot.com or competitors we price match with.

Yes. You can request a price match before making a purchase at Home Depot, both in-store and online. Here’s how it works:

In-Store Price Match

When shopping in The Home Depot store, bring proof of the competitor’s lower price (printout, link, or ad) to the cashier or the Customer Service desk. They will verify the price and adjust it before you complete your purchase.

Online Price Match

For online purchases on homedepot.com, contact Customer Solutions via Live Chat or by calling 1-800-430-3376. Have the Home Depot item number along with the competitor’s name and item, SKU, or part number available to share with the associate.

At Home Depot, items eligible for price matching must meet specific criteria to ensure they are identical to the competitor’s product. Here’s a breakdown of what qualifies:

The Product Must Be Identical

The product must be the same brand, model, and size as the one sold by the competitor. This includes variations like:

• Finishes: Items with different finishes (e.g., matte vs. gloss) are considered different products and won’t qualify for price matching.

• Models: Home Depot will only match the exact model number. Products with slight differences in features or specifications, even from the same manufacturer, are not eligible.

In-Stock and Available at Both Retailers

The product must be in stock at both Home Depot and the competitor’s location or website. Out-of-stock items, whether at Home Depot or the competitor’s site, are not eligible.

Sold Directly by Major Online Retailers

Home Depot will match prices from select online competitors like Amazon, Lowe’s, Walmart, and Best Buy. However, items must be sold directly by these retailers and not through third-party sellers on these platforms.

Home Depot does not match prices on:

Special Order Products or Custom Items

These are items specifically ordered for a customer or customized to their specifications. Home Depot does not price match products that aren't part of our regular stock.

Clearance or Closeout Items

These are discounted items being sold to clear inventory, often marked as final sales. Home Depot excludes these deeply discounted or discontinued products from price matching.

Third-Party Sellers or Auction Sites (e.g., eBay)

Items sold by independent third parties on websites like eBay or Amazon Marketplace are not eligible for price matching. Home Depot only matches prices with major approved retailers.

Prices Offered During Black Friday or Other Limited-Time Promotions

Special promotions, like Black Friday or flash sales, with short-term or extreme discounts are excluded from Home Depot's price matching policy.

Volume Discounts or Contractor Pricing

Bulk purchase discounts or special pricing for contractors and professionals do not qualify for price matching, as they fall outside of standard consumer pricing.

Your price match request at Home Depot may have been denied for several reasons, including:

Different Product Specifications

If the product you found at a lower price has different specifications—such as a different brand, model number, size, or finish—it won’t qualify for a price match. Home Depot only matches identical products.

Product is Sold by a Third-Party Marketplace Seller

Home Depot does not match prices from third-party sellers on websites like Amazon or eBay, we only price match direct retailers.

Promotional or Clearance Product

Your request may have been denied if the lower price is part of a special promotion (e.g., Black Friday) or involves clearance or closeout items. Home Depot excludes limited-time promotions and heavily discounted clearance items from price matching.

Volume Discounted Products

Home Depot does not price match prices that are discounted due to bulk purchases or contractor pricing.

Yes, for Regular Sales

If an item is on sale at a competitor (not part of a limited-time promotion) and meets the other price match rules (same product, in stock), Home Depot may match the price.

No, for Limited-Time Promotions

Home Depot doesn’t price match items from promotions like Black Friday, flash sales, or special holiday discounts.

If the price changes after you’ve asked for a price match, Home Depot will honor the price at the time your request was made, not the new price.

Yes, we offer a price adjustment if the price of an item you purchased drops within 30 days of the purchase date. You can request a refund for the difference by providing proof of the original purchase and evidence of the lower price. This can be done in-store or through customer service for online purchases.

You have 30 days from the date of purchase to request a price adjustment at Home Depot if the price of the item drops. This applies to both in-store and online purchases, if the item is eligible.

Clearance items, special orders, and products purchased during promotional events are excluded from price adjustments.

If your price match request is approved, the refund will be processed according to the refund policy that you can find here.

If your price match request is approved, the refund will be processed using the original payment method you used for the purchase. Here’s how it works:

1. Credit/Debit Cards: The difference will be refunded to the credit or debit card you used for the original transaction. The refund may take a few business days to reflect, depending on your bank.

2. Cash Purchases: If you paid in cash, the price difference will typically be refunded in cash at the store.

3. Gift Cards: If you used a Home Depot gift card, the refund will be credited back to a store credit

4. Online Purchases: For online price matches, the refund is usually processed back to your original payment method, whether it's a card, PayPal, or another online payment method.

To request a price match at Home Depot with Amazon, Lowe’s, or other major competitors, follow these steps:

Amazon

• In-Store: Bring a screenshot or link showing the identical lower price of the item on Amazon. Present this to the cashier at time of checkout.

• Online: Contact customer service via phone or Live Chat before placing the order. Provide the Amazon link to the customer service agent to verify the price.

Lowe's

• In-Store: Take proof of Lowe’s price (like an ad, printout, or link) to the store, showing the same product available at a lower price. The Home Depot team will verify and adjust the price on the spot.

• Online: Reach out to customer service via phone or chat with the link or screenshot of Lowe’s lower price. They will adjust the price after verifying the product is identical and in stock.

Other Competitors (Walmart, Best Buy, Wayfair, etc.):

• In-Store: Bring proof (printout, link, or ad) to the store. The Home Depot team will check the competitor’s price and confirm that the item is identical.

• Online: Before purchasing, contact customer support to request the price match. Provide all necessary details (link, model number, etc.) to verify the competitor’s price.

Important Guidelines to Consider:

• The item must be identical in model, brand, and size.

• The competitor's product must be in stock.

• Third-party sellers on platforms like Amazon are excluded.

• Home Depot does not price match during Black Friday or other special promotions.

   

If the competitor’s item has a different finish or model number, it will not qualify for price matching at Home Depot. We require that the product be identical to the one sold by the competitor for a price match to be approved. This means the item must match in every detail, including:

• Brand

• Model number

• Specifications (e.g., color, finish, size)

For example, if you find a product with a different finish (such as a brushed nickel faucet versus a chrome one) or a model number that varies slightly, it won’t be eligible for a price match. Even small differences like these are considered different products, so the match won’t be honored.

Home Depot does not price match shipping or service costs with competitors. Our price match policy applies only to the cost of the product itself.

Any additional fees like shipping, delivery, or installation services are not included.

This means that even if a competitor offers free shipping or lower shipping fees, Home Depot will not match those service costs.

If you encounter an issue while requesting a price match—whether your chat or call is interrupted, or the request is denied—here’s what you can do:

1. Reconnect or Resume the Request:

If your request was interrupted during a chat or phone call, try reconnecting with Home Depot’s customer service. You can reconnect by phone or Live Chat on the website to resume the conversation.

Be sure to have your product information and competitor details ready to pick up where you left off.

2. Double-Check Eligibility:

Make sure it’s an identical item (same model number, finish, size, etc.) and in stock at both Home Depot and the competitor.

If the request was denied, make sure the issue wasn’t related to exclusions like special promotions, third-party sellers, or shipping fees, which are not eligible for price matching.

3. Ask for Clarification:

If you’re unsure why the request was denied, ask the representative for a clear explanation. They can provide insight into why the price match wasn’t approved and help you resolve the issue.

4. Try In-Store:

If the online process doesn’t work out, visit a local Home Depot store and speak with a Service Department associate.

Following these steps should help resolve most issues, or at least clarify why the request might not be eligible.

If your price match request was approved but you did not receive the refund or adjustment, here are the steps you can follow to resolve the issue:

Check the Processing Time

Refunds and adjustments can take a few business days to process, especially if the refund is being issued to a credit or debit card. Ensure enough time has passed since your request was approved.

Verify the Refund Method

Confirm the refund was issued to the correct payment method. For instance, refunds for purchases made with a credit card should appear on the same card, and refunds for gift card purchases will be credited back to the gift card.

Gather Documentation

Collect any documentation related to the price match such as emails and chat transcripts. Having this information on hand will make it easier to resolve the issue when contacting customer service.

Contact Customer Support

If you haven’t received a refund for an approved price match, contact our customer service with your approval details.

No, at Home Depot, we do not allow the use of coupons or promotional codes in combination with a price match.

When requesting a price match, you will need to choose between applying the lower price from the competitor or using a Home Depot coupon or promo code, but they cannot be stacked together. This helps ensure consistency in our pricing practices.

To find the price of a product at your local Home Depot store, follow these steps:

1. Visit homedepot.com and use the search bar to locate the product you’re interested in.

2. Once on the product page, click on the store icon near the top left of the page to select or change your local store.

3. The price for the product at your selected store will be displayed next to the product information, and you can see if it’s available for in-store pickup or delivery.

Alternatively, you can use the Store Finder tool to search for a nearby store by entering your zip code or city.

This method will make sure you get the correct price and availability for your local store.

To request a price quote for a product in-store at Home Depot, follow these steps:

Visit the Pro Desk

Head to the Pro Desk at your local Home Depot. This is where professional customers can get assistance with bulk purchases and pricing. Let the associate know you need a quote for a specific product or a large quantity.

Provide Product Information

Be ready with the product details such as the SKU or internet number, product name, and the quantity you’re interested in purchasing.

Request Volume or Bulk Pricing

If you’re buying in large quantities, ask for bulk pricing or volume discounts. The associate can generate a custom quote based on your order size.

Receive Your Quote

The Pro Desk will provide you with a price quote based on your requested products and quantities. You may also ask if there are any additional savings through Home Depot’s Pro Xtra Program.

For more details, you can also call ahead to your local store’s Pro Desk or visit their Pro Services Page.

Yes, Home Depot offers bulk pricing options online for certain products. Here’s how it works:

1. Look for Bulk Pricing: On product pages on homedepot.com, some items will display a “Buy in bulk and save” option. This means that the more you buy, the lower the unit price becomes. For these items, bulk pricing is automatically applied as you increase the quantity during checkout.

2. Add to Cart for a Quote: For some products, you may need to add a large quantity to your cart to see the bulk discount reflected. The discount varies depending on the item and the quantity.

3. Contact the Pro Desk for Large Orders: For larger or more complex orders, especially for contractors or businesses, you can request a custom quote through the Pro Desk or by calling customer service. You can also visit the Pro Xtra page for additional savings through their Pro Xtra Program.

You can find more details about bulk pricing and available options directly on the product pages or by visiting the Home Depot Pro Services Page.

Home Depot’s prices can sometimes vary between the website and physical stores due to local pricing strategies, promotions, and inventory differences. Here’s how it works:

Same Price in Most Cases

In many situations, the price you see online will be the same as the in-store price for the same product. Home Depot strives for consistency across channels, especially with regular items.

However, in some cases certain products will have different prices online and in-store on purpose. In those cases, we will not match the items' price.

Local Pricing Differences

In some cases, local stores may have different prices due to regional promotions, sales, or other factors. For example, a product might be discounted in one location but not online or in other stores.

To find the price of a specific product on Home Depot's website, follow these steps:

Go to homedepot.com

Use your browser to visit the website.

Search for the Product

Enter the product name or SKU (if you have it) into the search bar at the top of the homepage.

View Pricing

Once you find the product, the price will be displayed on the product page, along with details like availability and delivery options. If the price isn’t displayed immediately, you may need to select your local store by clicking on the store icon at the top of the page to see the accurate price for your location.

Check for Bulk Pricing

If available, bulk pricing will also be shown on the product page under “Buy in Bulk and Save.”

For the most accurate price, ensure you've selected the correct store location using the Store Finder tool on the website. This ensures that local pricing and stock levels are reflected in your search.

To request a price quote for a product online at Home Depot, follow these steps:

Find the Product

Go to homedepot.com and search for the product you’re interested in.

Check Bulk Pricing

On the product page, some items will automatically show bulk pricing options. If this applies, you can see the discounted price for purchasing in larger quantities.

Request a Custom Quote

If you need a custom quote (especially for larger orders or items not showing bulk pricing), you can contact Home Depot's Pro Desk.

Pro Xtra Members

If you are a Pro Xtra member, you may also have access to preferred pricing, which can include additional discounts for bulk orders or frequent purchases.

For more information, you can also visit the Pro Services Page

Yes, you can request a price quote for installation services at Home Depot. Here’s how to do it and which services are eligible:

How to Request a Quote:

Visit HomeDepot.com

Go to the Home Services section of the website.

Select Your Service

Choose the type of installation you are interested in (e.g., flooring, HVAC, windows, etc.).

Schedule an In-Home Consultation

For many installation services, you can schedule a free in-home consultation where a Home Depot specialist will provide a customized quote based on your specific project needs.

Request a Quote Online

You can fill out a request form on the specific service page, and a Home Depot representative will contact you with a quote.

Home Depot offers quotes for a wide range of installation services depending on your physical location, including but not limited to:

• Flooring (carpet, hardwood, tile, vinyl)

• Doors & Windows

• HVAC Systems (heating and cooling)

• Water Heaters

• Fencing

• Kitchen Remodeling (cabinets, countertops)

• Roofing

• Appliance Installation

• Bathroom Remodeling

Each of these services comes with detailed project planning, including the cost of materials and labor.

For more information or to get started, visit Home Depot's Installation Services page or call your local store to speak with an associate.

Yes, installation costs at Home Depot can vary by location.

To get the most accurate estimate, Home Depot typically offers free in-home consultations, where they assess your specific project and location to provide a detailed quote. You can also check online or call your local store for more information.

At Home Depot, the price estimate you receive for an installation or project is typically valid for 30 days from the date of the quote. This allows you time to review the estimate and make a decision. However, the validity of a price estimate can vary depending on factors like location, the type of project, and fluctuating material or labor costs.

To confirm the exact duration of your estimate’s validity, it's best to ask the Home Depot associate or installer who provided the quote. You can also contact customer service or check the terms in your quote documentation for specific details.

To request a quote for an installation service at Home Depot, follow these steps:

Visit homedepot.com

Go to the Home Services section.

Select Your Service

Choose the type of installation service you need, such as flooring, HVAC, or windows.

Schedule an In-Home Consultation

For many services, Home Depot offers free in-home consultations. You can schedule this online by filling out a form with your contact details and project information.

Get Your Estimate

After the consultation, Home Depot will provide you with a custom quote based on the scope of your project, materials, and labor costs.

Alternatively, you can visit your local Home Depot store where associates can assist you with setting up the service and providing pricing information.

The duration that a product will remain on sale at Home Depot depends on the specific promotion or sale event. Here are a few ways to find out:

Check the Product Page

Look for a countdown or mention of when the current promotion expires.

Weekly Ads

If the item is part of a weekly or seasonal promotion, it may only be on sale for the duration of the promotional event (e.g., 1 week). You can find this information in Home Depot’s weekly ad or promotional flyers, available online or in-store.

Special Events

Sales during special events like Black Friday, Spring Savings, or Memorial Day often have defined start and end dates, which are announced in the promotional materials for the event.

If you're interested in a specific item, it’s a good idea to act quickly, as sale durations may vary by product and location.