Reviews for Chelsea #8979

In a world where customer service is almost nonexistent, I was happy to find Jim was a rare exception! I needed help locating an item that showed was in stock but not in the location it stated online. instead of turning me away, he logged in to see if there was another location it could have been placed. Sure enough it was! Thanks Jim! 😊

Jim at this location is absolutely wonderful! Makes all the difference when there are friendly employees willing to assist when needed!

Everything was completely good and comfortable for me to shop

I needed help with selecting the right product, then loading my cart, paying, and then loading my car. It was a lot of stepping stone (paver), and very heavy. Jillian, the store associate, was very polite, attentive and helped me throughout this process. I think she went out of the way and provided her help.

Employees vefy helpful and knowledgeable!

I’ve never experienced such bad customer service in my life. I was walking around with two carts - about 2k worth of products and no one knew how to cash me out because I also had a special order (that could easily be scanned at any register). I went to 4 different registers. I started at the “self check out” as the cashier told me to go there, then the cashier called the head cashier over and they sent me to a regular register. That cashier sent me to the pro desk and the pro desk sent me to the customer service desk. after walking around the store for 20 minutes trying to cash out I went to the service desk asked for for a general manager that never showed up, manager on duty (Jacky). After I voiced my frustration the service agent agreed to cash me out but pointed out I should have been cashed out at a register. This was by far the worst experience I have had at Home Depot or any store as a matter of fact. There’s was plenty of associates but they lacked the proper training.

i am a home owner in Chelsea, MA and frequent Home Depot in Chelsea often. As a single female I never have an issue with getting the assistance I need there. The staff here are always very helpful.

Last weekend I went in the hardware associate where very good and the older lady was really good and the others were good also

I just bought a Ryobi Electrict water presue last weeks from Home depot and I got 35% off from the store and cashier. The product is good too, so I would recommend the produt that I mentioned above for the home owner to have one.

I just had an absolutely terrible return experience at the 1100 Revere Beach Parkway, Chelsea, MA 02150 store location. I purchased Round-Up 365 weed killer last weekend from that store. I applied the weed killer following the instructions on the packaging, and a week later the weeds were not only still alive but growing new shoots. The product did absolutely nothing. I took the almost-empty bottle back to the store for a refund and to pick up a different product, but I was told by the store supervisor that he would not allow me to return an empty bottle. I explained that the bottle was empty because I had used the product, but that the product hadn't worked as advertised. He told me that he would have allowed me to return the product if I had only used a little bit of it. How does that makes any sense? Does Home Depot expect its customers to test a small amount of weed killer to ensure that it actually kills weeds before applying it to the rest of our driveways? Are we to assume that Home Depot regularly sells defective products so that it's our responsibility to test them before actually using them?!? I asked to speak with the store manager and I was told that he was on vacation. I asked to speak with the district manager and was told that they didn't have any way to contact him. I was then told that I could call the corporate office if I wanted to, but that the decision of whether to allow the return was the supervisor's and that corporate wouldn't do anything to require the return. I hope that's not the case. Corporate should care about customer loyalty and I can tell you that being told that it's my fault that I didn't test the product before I used the full bottle is definitely not how you keep customers. This wasn't a personal preference issue. I didn't paint my whole house and then decide that I don't like the color, or, to use the analogy that the supervisor used against me, buy a Coke and then try to return an empty bottle. I bought a product that Home Depot sold to me as a weed killer. I used it according to the label instructions, and it did not perform as advertised. Not even close. Home Depot sold the product to me and if it's a defective product then Home Depot should care enough about its reputation to give me a refund. If I have to worry about the quality and effectiveness of what I'm buying from Home Depot, then I'll just shop elsewhere from now on.

FOR NEARLY 30 YEARS WE HAVE SHOPPED AT HOME DEPOT. THE ENTIRE CHAIN IS EXCELLENT TO WORK OUT OF FOR A CONTRACTOR BUT THE CHELSEA STORE ISOVER THE TOP FOR SERVICE ANDPRODUCT AVAILABILITY.

As an older woman, I find that going to The Depot is often frustrating. I often feel overlooked by the male employees. I had the best 2 women help me: Catalina and Cici. The best.

Everyone that works at that store is very friendly and quick to help with anything you need to find and to buy. They are very professional and very knowledgeable.

Always great customer service there, with shelves full of products in stock!! I’m never disappointed there!

If you have any product issues seek out Thomas and Philip. They will do everything they can to make it right and keep you as a satisfied customer.

Fabian Medina the Appliance Specialist was amazing, helpful, kind and knowledgeable. He took over an hour with us as we looked at washing machines and dryers. He never once made us feel rushed or tried to upsell us on any products. We left the store feeling wonderful about his help and our decision. He is a model employee.

Exemplary, quick to help. Speaks Spanish fluently which was a plus

I had a very good experience with the cashier Gail 89790000712331 she was very nice and helpful.

I seem to almost Alway's have a good shopping experience at this store.

Recently I relocated to the North Shore.Malden specificly.I needed some things for my apartment.1 being a 40 watt battery for Ryobi leaf blower.They had every thing i had on my list.Store was well stocked and organized.My Battery though not in stock was delivered in 3 days free shipping.I have been to home Depot stores that were a wreck.I was pleasently surprised with this one.especially because it was Chelsea.LOL Chelsea brought up the bar.Go check this one out.

I bought 5 gallons of pain marked on sale for $30. She was trying to charge me the original price $148.when I explained to her the product is on sale. She laughed at me sarcastically. As I challenged her, I got yelled at and she swore under her breath!!

The Salesperson Gail, was very helpful and extremely nice.

Ellie was very friendly

I was waiting in the self check out and a lovely girl named Ellie came from her register to wait on me. Needless to say I was very pleased I didn’t have to wait and she was very pleasant and extremely polite. I brought my storm door to my auto and needed something to tie the hatchback down. I went back to Ellie and she said to follow her! We got some nylon robe and she helped me cut it. I wish I asked her last name. It was the Chelsea MA. Home Depot and it was 2:38 when I purchased my door. Thanks again

Ellie rules. Great employee. Sweet girl. Great service.

A Great Store To Shop In , And Find Everything You Need . The Staff Were Extremely Helpful And Knowledgeable . Thank You Home Depot Chelsea , Mass .

Store full of employees, none of which can help you. Good luck.

I returned something with ease and such a nice customer service worker to boot

Name is Jennifer This store is my go to store. This shopping experience was a bit different than most.I went with my elderly step dad Joseph we shopped for items we needed we get into line we asked if we can get someone to help & I left as the cashier Gail was ringing in our items to bring my car to the front for an employee to help put sheetrock in my car. When I came back inside Gail spoke to me & let me know my father's blood sugar was low & he was shaking /dizzy she knew what to do & gave a coke for my father to drink to raise his blood sugar up. I'm grateful Gail knew what to do or it could of been a different outcome.. Thank You Gail

Familiar faces friendly service