#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(305)293-5082

Rental Center

(305)293-5088

Store Hours

Mon-Sat:
6:00am - 11:00pm

Sun:
7:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

2811 N Roosevelt Blvd

Key West, FL 33040

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Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.5 out of 274 reviews
87%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (274)
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Showing 1-30 of 274 reviews
Clean store products easy to find
Clean store products easy to find
by
  • Verified Purchase
  • Recommended
Store was a little small but well stocked, clean and well organized. Staff were friendly and help...
Store was a little small but well stocked, clean and well organized. Staff were friendly and helpful - a nice store to visit.
by
  • Verified Purchase
  • Recommended
Although I reside in Key West, I own property in Myrtle Beach, SC. When I shop at Home Depo...
Although I reside in Key West, I own property in Myrtle Beach, SC. When I shop at Home Depot or Lowes (which is closer to my property than Home Depot), I use the Key West Store as my basis of comparison. Lowes employes I find far less helpful, and the store is not as neat and well organized. Often I will drive ten miles further to shop Home Depot. The associates there are helpful, though never as helpful and friendly as those of the Key West store. Thanks Key West Home Depot.
by
  • Verified Purchase
  • Recommended
Helpful
The guy actually took us to the isle to show us what we where looking for instead of saying "go to isle 7 you find it on the left
by
    • Recommended
    store and people are great !!!
    store and people are great !!!
    by
    • Verified Purchase
    • Recommended
    every one dose what ever they can to help you !!
    every one dose what ever they can to help you !!
    by
    • Verified Purchase
    • Recommended
    Store employees have always been professional. Would love to see a selection of electric grills
    Store employees have always been professional. Would love to see a selection of electric grills
    by
    • Verified Purchase
    • Recommended
    Great store
    Great store
    by
    • Verified Purchase
    • Recommended
    The store associates are always friendly and helpful.
    The store associates are always friendly and helpful.
    by
    • Verified Purchase
    • Recommended
    Great store experience, as always
    Th store was clean and there are always plenty of staff ready to assist you
    by
    • Verified Purchase
    • Recommended
    Very nice store!
    Store was clean and everyone was very helpful.....
    by
    • DIY
    • Verified Purchase
    • Recommended
    Store Representatives
    Everyone I came in contact there was very helpful and professional. I will definitely be going back to the Key West location.
    by
      • Recommended
      Great customer service!
      Shelly, was friendly and helped me get the right A/C wall unit that I needed for my store. Thank you.
      by
      • Pro
      • Verified Purchase
      • Recommended
      Great store and easy parking.
      The store was very clean and neat, and now that they have added parking spaces it's much easier to find a place to park.
      by
      • Pro
      • Verified Purchase
      • Recommended
      Delighted to shop at KW HD!
      I was "that customer" who needed the hard to find item that was boxed up on the top shelf. :) I was so pleasantly surprised at how eager the HD staff was to help locate the item and get it down quickly & efficiently. Instead of feeling like a nuisance, the kind employees made me feel like a truly valued customer. In fact, every employee I encountered was friendly & ready to help. Keep up the excellent customer service, Key West! Special thanks to Debbie West & Serge!
      by
      • DIY
      • Verified Purchase
      • Recommended
      Need more experienced staff
      They need to stay on top of their ordering and get more experienced staff
      by
      • Pro
      • Verified Purchase
      • Recommended
      It's the only we have here in Key West.,Fl
      Yes it was clean,the staff isn't as knowledgeable as it has been over the years
      by
      • Pro
      • Verified Purchase
      • Recommended
      Poor Customer Service
      The employees of this location could care less about helping customers with the exception of the tool rental department. Over the last 3 weeks I've been in the store at least 10 times and every time has been the same. It's disappointing at best since I moved here from Jacksonville, Florida and all the Home Depot locations have exceptional customer service.
      by
      • DIY
      • Verified Purchase
      1 found this review helpful
      Great experience in the Garden Department.
      The woman in the plant department was extremely knowledgable and helpful. She helped steer me toward the right plants for the area and what I was hoping to achieve.
      by
      • Pro
      • Verified Purchase
      • Recommended
      Great Store experience!
      The store was cleaned, the employees were very helpful.
      by
      • Pro
      • Verified Purchase
      • Recommended
      Customer service like it should be!
      I was on the island to do some environmental consulting work. I needed survey stakes to mark sample locations, but the store did not have any. The staff, at no extra charge, cut down 8ft boards to create survey stakes for me....that's what customer service should be like!
      by
      • Pro
      • Verified Purchase
      • Recommended
      Key West Location, a shopping paradise....For Florida Culture
      Being so fortunate to live in the Keys, is a blessing. This Home Depot has all the items I need to build my own Tropical Paradise.
      by
      • Pro
      • Verified Purchase
      • Recommended
      Top Review
      Always a pleasure to shop at Home Depot, Key West.
      by
      • Pro
      • Verified Purchase
      • Recommended
      Great Service
      Employees are extremely helpful didn't know where to go for the filters and employee took the time to take me there and explain the differences in the filters
      by
      • DIY
      • Verified Purchase
      • Recommended
      Great Experience
      The employees are friendly and they proactively helped me find what I needed. It was very easy to locate someone when I needed help. The store was clean and a pleasure to shop in.
      by
      • Pro
      • Verified Purchase
      • Recommended
      Outside Garden
      The outside garden employees are very rude and not helpful at all.
      by
      • Pro
      • Verified Purchase
      1 found this review helpful
      Great experience!!
      The store was clean, the products were easy to find. The gentlemen in the lumber department was very helpful. When I ordered my decking at the checkout everyone was helpful. They even helped me order the screws for the decking. I was very satisfied with my experience.
      by
        • Recommended
        Good shopping experience
        The employees were very helpful & alert to my needs.
        by
        • Verified Purchase
        • Recommended
        I always enjoy shopping at Home Depot!
        Home Depot always has what I need. I have bought appliances and small accessorires there. The sales associates are always helpful and friendly. They often give advice or suggestions I hadn't thought of. As a result, I often buy more than I originally came in for. Keep up the good work!
        by
        • DIY
        • Recommended
        Great Store Experience
        Bobby in plumping is amazing. I've hit the PVC aisle several times in the last few months, always trying to build something different - A whole-house filtration system, a flag pole for a fishing boat, even a pole for catching bait fish. He always remembers me, his face lights up, and he says "What are we building today?!" His knowledge of plumbing systems is evident in the outstanding solutions he comes up with - no matter how wacky the project. It's a pleasure doing business with him.
        by
          • Recommended
          Showing 1-30 of 274 reviews

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          Pro Service Desk

          (305)289-6464

          Mon-Sat: 6:00am - 10:00pm

          Sun: 7:00am - 8:00pm