Kimball & Addison #1980

I had a small issue which isn't a big deal, but one employee was rude and lied about his job. I asked to speak with a manager, to which Joseph came in the interaction and was extremely unprofessional. I then asked if I could speak with the general manager, to which he stuttered and claimed to be the general manager. I was calm, but Joseph continued to raise his voice and become confrontational. I asked for his last name, which he wouldn't give me (totally understandable for a line level employee, but not the GM). He also claimed to not have any business cards, which was again not understandable if this was in fact the GM. The cashier at customer service was great and friendly, but looked dumbfounded as she clearly knew Joseph was lying about his title and being extremely confrontational. Before leaving I tried again to clarify that he was the general manager, to which he just said "I'm not answering". Come on guys, it's clearly stated on the website and I confirmed with another associate that the GM is Paul F. I would strongly recommend not having your employees lie about basic information. My issue was a small one prior to this and I'm fine with the resolution and customer service offered by the first customer associate, but Joseph went way beyond what should be acceptable in any retail environment. You can't be confrontational for no reason, lie about your job, and then become increasingly rude and keep customers. I would appreciate if a manager would reach out to me so I can communicate and hopefully it doesn't happen to anyone else.

I would not recommend making any home-improvement purchases at this location. The associates lack the knowledge and willingness to assist with in-store promotions advertised. I came to this store location to participate in a ComEd rebate and in-store promotion and was told I would have to choose one or the other. Then, after completing my purchase with the assistance of 5 cashiers, one of them figured out how to complete the purchase to only tell me I couldn't do it because my ComEd Rebate would likely no longer be valid, but she could not confirm.

Almost all construction materials are available. No problem for parking space.

I recently stopped in for a storage bin. I was just making a quick shopping trip but the aisles are big enough that something else caught my eye as i quickly went to the bins. Not only did i make my purchase, but now i am planning my next kitchen project with new back splash products. This store has a lot of stock and it is well displayed. Thank you.

The associates were not helpful nor friendly. After asking 8 different people for assistance (which none of them were doing anything, so I don’t understand why each one of them had to “call” someone) no one came to help after waiting over 20 minutes.

Excellent selection of garden plants and supplies. I especially like the perennials and the "Knock Out" roses!

If you ever have any problem this is not the store to go to, especially if you have to deal with the manager Hamid. He seems to think that making fun of customers and being rude is the most appropriate way of dealing with customers after one of their tools doesn’t work. He literally stood there and slowly said to me the nail goes IN the hole, and it was pretty clear I received this obnoxious comment because I’m female. Will NEVER go back here.

Friendly, close to home and public transportation, well stocked. Happy to see crocus bulbs at thrifty price.