Reviews for Monument #1541

I jokingly say that Home Depot is my second home. I have always had a good experience buying materials there. The store always has what I want and the people are very helpful and friendly. Above all, they know their business.

I get very irritated when I can't find an associate to help me, which is the norm. I chose to go to competitors if they are close by.

Covered three projects in one visit thanks to very friendly and helpful staff! Everything I needed I was able to purchase in one stop. I was very grateful and satisfied with my visit/purchase.

Jeff in appliances was very knowledgeable about the product I purchased. He was both friendly and helpful. he made the experience enjoyable.

Store was clean. Some associates working hard, others standing around talking to each other rather than assisting customers. Disappointed in availability of product I was looking for. Will be ordering online from different company.

I purchased a bathroom light fixture. I was charged for 4. I didn't notice until I was home. I went back to the store and they refunded 3 of the fixtures just based on my word. I was surprised and very pleased that they would do something like this for one of their customers. Thank you! I will continue to shop at your store every chance I get.

They take care of returns promptly and easily. Online ordering is very user friendly and the store pickup option very convenient. The customer service desk has great attention to detail and even noticed that the finish was wrong on one drawer pull out of 29 and got it swapped out before I left with the wrong one.

Larry Larkins the design Consultant was very helpful in picking out granite counter tops, he educated me about maintenance and quality of the products purchased , he even taught me how to measure and calculate total cost for materials and even when further to show me how to measure and calculate accurately for floor materials. He made my shopping experience great! Awesome employee!

Great store. My husband and I have noticed how friendly the employees have been the last few weeks. The store is uncluttered. We are in the store at least once a week. In fact, last week, we were there four times for different products. He bought a gas blower (among other items) and loves it!

I have frequented the Monument store for 7 years and have always been impressed with the friendliness and availability of associates. This store is unique in those qualities--I try to avoid the N. Academy and S. Academy stores because their folks are not nearly as friendly and it's difficult to find associates to help. The Monument store is also well maintained and fun to shop in!!

Finally there was a store associate in doors/windows so we got help right away. Not always the case at this store but he was very helpful and showed me where to find what I wanted. I have previously purchased a nice storm/screen door for my home and needed some extra parts. Nice to have a store that has good stocking.

James and Travis the mgr are great help. They helped me with my grill by getting the correct items and the tools to get the grilling done right. These guys even loaded my grill into my truck without even asking. True customer service for sure. Go see James in the garden department and Travis the mgr. Awesome job guys!

Needed help with building a deck, and the associates were helpful in recommending the correct joust hanger fasteners

From the moment I entered the store, associates were very helpful and several associates greeted me as I walked throughout the store. Pleasant experience with good prices for what I was looking for made this a great shopping experience. I will return for future purchases.

We have done several home improvements since buying our house in Monument and have always had great experiences with the store and staff. The manager of the paint department (Patty?) has always been amazing through each visit and nightmare we have had. Thank you to great management and the staff that makes this store run!

Check out was easy. The associates took the time to interact with me and ensured that I had everything I needed

It was great to have several associates ask if I needed assistance locating an item. One of the associates directed me to the correct isle to locate the item.

We needed a new dishwasher. The associate was very helpful and knowledgable. Without his advice I could easily have made a wrong decision. I really appreciated him taking time to tell me the pros and cons of each model.

I suggest that every store have a specially designated section for discounts, closeouts, etc.

Most of the associates in this store are way more friendly than your stores in Southern California. Keep up the good work.

This is my store of preference as I can always find someone who is very knowledgeable in the area I am inquiring about (electronics, gardening, decking, etc.). The employees are not only knowledgeable and friendly but they are more than willing to take the time to make sure they have thoroughly answered my questions. If a staff person doesn't know the answer to my question they are quick to find someone who can. My being a female doesn't affect their attitude towards me as well. This is a great store!

Lately, I have been into HD several times a day to certain departments while trying to finish a number of home projects. So much so in one department that the main associate asked me, "Haven't you finished that project yet?" We both laughed when I said "Which one?" After so many years of being stubborn about not asking for help because I already know it all, I have started asking for help when I need it because they almost always have the right answer and know where to find it.

I was assisted by LeighAnn, Luke and Travis at the service desk. My issue: A lost lid to a garbage can previously purchased at The Home Depot. They were kind enough to replace it. Totally above and beyond. Thank you!

What a grand store the Monument store has proven to be. We use to shop Lowe's but the quality of sales associates (with the exception of two or three) and their knowledge and eagerness to help has made us loyal Home Depot fans! Ray Diaz is exceptionally service oriented and makes shopping at this store actually fun! Way to go Home Depot and Ray!

Great store! They Associates are always friendly and go above and beyond to ensure you find everything you need. The store is well stocked, so you can always find what you need...and the prices are hard to beat!

Paint department store associates were very knowledgeable and helpful with matching the color of the paint I needed from paint shavings I provided

The sales associates and the cashier are friendly and they make the shopping experience so much better. I enjoy shopping at the Monument CO. Home Depot.

We were looking to buy a deep freezer. Ken Roberts helped us find a fantastic unit that was on sale and better than we had hoped to find! We are absolutely pleased and will be back often!

I went in looking for a storm/screen door combination and the associate and I talked for quite a long time. My door is not exactly stock measurement but we were able to figure out how to modify it. I was able to bring the door home. I was pleased the associate was so helpful and he seemed to know his product line.

I had a general idea from the Home Depot website what department I wanted: Appliances. When I arrived, I asked several associates who is the best expert in that area. Without any hesitation, they all referred me to Ken (I forget his last name) but on the invoice, he is referred to as: KR88M6. He was so knowledgeable, knew every aspect of every appliance that I was interested in, extraordinarily respectful, friendly and helpful, he made my experience at purchasing just the right item that this was the most enjoyable visit to Home Depot that I have ever had, after many years of purchasing at this particular Home Depot. This appliance associate should be recognized as the "Outstanding Associate of the Year", in my opinion. Thank you for allowing me to share my experience with you.