#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(847)967-2511
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 7:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
901 Civic Center Dr
Niles, IL 60714
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Customer Store Reviews

  • 4.7 out of 622 reviews
92%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (622)
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Showing 1-30 of 622 reviews
Outstanding employee
Irma in plumbing saved me so much trouble and helped me get the job done right!
by
    • Recommended
    WELL STOCKED
    THANK TO MIKE THE CASHIER VERY HELPFUL
    by
      • Recommended
      Alway nice to walk around store and look at various products
      Great tool section, usually the first section I visit no matter what I'm going there to buy
      by
        • Recommended
        Excellent customer service!
        by
          • Recommended
          Great experience!
          I looove Home Depot. People are very kind and nice. I had wonderful assistance in Painting department. I was helped by Mike, who was very patient and attentive and also Michelle helped me a lot, and bot of them made my experience at their department very pleasant and satisficing. At the cashier I was attended by Alvin, who was very kind answering my questions and Anton helped me with my water and other heavy things that he carried very carefully to my car. Great team!Thank you!
          by
            • Recommended
            Thanks for the great customer service
            I needed a part to fix a plumbing leak. Due to an odd sized fitting that was seized/stuck in my existing pipes, I needed to find another combination of fittings that would eventually allow me to connect the new pipe needed to fix the leak. Irma and another person that she was training were very helpful in helping me find a solution to this issue. I would have had to do without running water in the house if this wasn't able to be resolved.
            by
              • Recommended
              Nice store with plenty of products
              I like the store, the application let me know they had the products I needed so I went to the store, none of the associates offered to help but I did not need the help this time. I got what I wanted and went on my way.
              by
                • Recommended
                Great customer Service
                Skilar went above and beyond to help locate the product I purchased
                by
                  • Recommended
                  Best Home Depot
                  I am going in every time now Just to be helped by Mike the cashier! Simply amazing!
                  by
                    • Recommended
                    Always stocked
                    This store is always so well stocked. If you can't find it on the shelf, someone can look it up and find more.
                    by
                      • Recommended
                      employee assistance
                      1st class...all the way...every day....in each and every way....no worries here...simply friends.....
                      by
                        • Recommended
                        Home Depot #1
                        Nice and clean store. Employees are so helpful and friendly always above my expectations. Keep the good work.
                        by
                          • Recommended
                          Great customer service
                          Love this location! They are helpful and professional.
                          by
                            • Recommended
                            Great Features
                            I always find good quality of products like the dishwasher I bought today . Happy me!
                            by
                              Jana was busy stocking paint products and saw we were in line behind another person. She immedia...
                              Jana was busy stocking paint products and saw we were in line behind another person. She immediately stopped stocking and came to help us. She helped us color match our sample, choose the right paint and tested the paint before we bought it. I have never had a better experience than with Jana. She went above and beyond just to make us satisfied.
                              by
                              • Verified Purchase
                              • Recommended
                              The most happiest employee's and great product's, they love vet's and being a member of Niles Pos...
                              The most happiest employee's and great product's, they love vet's and being a member of Niles Post 3579 i salute all of there employee's.
                              by
                              • Verified Purchase
                              • Recommended
                              Great selection of products....very fair pricing.....employees I interfaced with went above and b...
                              Great selection of products....very fair pricing.....employees I interfaced with went above and beyond...great attitudes, great people...Store location very convenient.
                              by
                              • Verified Purchase
                              • Recommended
                              I was dealing with a stain cabinets that I wanted painted. I was planning on buying your rust ol...
                              I was dealing with a stain cabinets that I wanted painted. I was planning on buying your rust oleum cabinet kit but to my disappointment you were out. When I was talking with Doug he walked me through the process of how to do everything which was very helpful since I don't normally paint cabinets.
                              by
                              • Verified Purchase
                              • Recommended
                              The store was very clean and had all items in stock that I was looking for.The garden centers flo...
                              The store was very clean and had all items in stock that I was looking for.The garden centers flowers and vegetables were well taken care of,I will be back for more.Jana,Mark and Rolando were very friendly and helpful with my questions.Jana showed me were items were.I really appreciated all their help.The cashier was friendly and I did not have to wait in line.Staff went above and beyond my expectations.It was a pleasant experience shopping here.The staff seem happy working here.Covid 19 precautions were in place and I felt very safe.Thank you
                              by
                              • Verified Purchase
                              • Recommended
                              Best home improvement store in the area.
                              Best home improvement store in the area.
                              by
                              • Verified Purchase
                              • Recommended
                              Not enough help, cannot find a store associate to help with any questions, the associates don't e...
                              Not enough help, cannot find a store associate to help with any questions, the associates don't even help each other when one gets busy. They all see an overwhelmed person trying to take care of customers and just walk on by. The impression from the store is that they don't care if you shop there or not.
                              by
                              • Verified Purchase
                              Was very happy with the shopping experience at Home Depot
                              Was very happy with the shopping experience at Home Depot
                              by
                              • Verified Purchase
                              • Recommended
                              Irma is always there to help you out. Her customer service is excellent.
                              Irma is always there to help you out. Her customer service is excellent.
                              by
                              • Verified Purchase
                              • Recommended
                              I had a very positive experience and was helped by Ramsey today, an excellent employee! He was pl...
                              I had a very positive experience and was helped by Ramsey today, an excellent employee! He was pleasant and capable of helping me figure out my problem. The customer service rep last week was also excellent, as well as Mark in flooring! I wish my shopping experiences were always this good! Good service makes such a difference!
                              by
                              • Verified Purchase
                              • Recommended
                              Exceptional staff and customer service! The employees are helpful and actually care about you as ...
                              Exceptional staff and customer service! The employees are helpful and actually care about you as a customer. Thank you!
                              by
                              • Verified Purchase
                              • Recommended
                              Great customer service. Easy to shop. Everything is organized for easy shopping.
                              Great customer service. Easy to shop. Everything is organized for easy shopping.
                              by
                              • Verified Purchase
                              • Recommended
                              Over all my experience at this store was very positive. I found and purchased what I was looking ...
                              Over all my experience at this store was very positive. I found and purchased what I was looking for with a great a customer service at the register.
                              by
                              • Verified Purchase
                              • Recommended
                              The staff at this store made it the best shopping experience I've had at any HD. Supervisor John ...
                              The staff at this store made it the best shopping experience I've had at any HD. Supervisor John (Little John) and Big John in plumbing are a couple of guys who'll stop what they're doing and give you undivided attention. Additionally, I had at least two other people ask me if I needed help. This doesn't happen at other stores. Sydney at the Pro Desk was quick and know how to use the computer well. No fumbling or asking for help. She was ON it, and knew her stuff. All three of these personnel offered extra advice to save money or make my project better- all welcomed ideas. John asked for my name and Sydney handed me her card. I feel I can walk in here again and they will know who I am- a welcomed customer. Thank you John, John, and Sydney for positively changing my mind about shopping at HD.
                              by
                              • Verified Purchase
                              • Recommended
                              Great employees; big shout out to Orlando who impressed my mother and I by making our business fe...
                              Great employees; big shout out to Orlando who impressed my mother and I by making our business feel valued and not just overlooked for not having sufficient product available at their store (or even other stores; as well as online).
                              by
                              • Verified Purchase
                              • Recommended
                              clean and easy for parking.
                              clean and easy for parking.
                              by
                              • Verified Purchase
                              Showing 1-30 of 622 reviews

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