#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(847)967-2511

Store Hours

Mon-Tue:
6:00am - 10:00pm

Wed:
6:00am - 5:00pm

Thu:
Closed

Fri:
6:00am - 10:00pm

Sat:
6:00am - 10:00pm

Sun:
7:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

901 Civic Center Dr

Niles, IL 60714

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Curbside Pickup with The Home Depot App
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Customer Store Reviews

  • 4.6 out of 672 reviews
90%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (672)
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Showing 1-30 of 672 reviews
Special Mention Employee
Shaista Ansari gterted me in the Appliance area and assisted in getting another person to show me an item on my list from another area. She then checked out my entire purchase while telling me about the benifits of the Home Depot Credit Card as well as ither Home Improvement Services Home Depot offers. She was pleasant and informative without being pushy. I enjoyed speaking with her and appreciated her outstanding Customer Service. Thank you.
by
    • Recommended
    My ' Go To' Home Depot lication
    I love shopping at Home Depot. And have done so for many years, and have decidedly come to recognize that Home Depot @ Niles, Il has always delivered on friendly helpful staff and well stocked shelves with the items and products I want and need. It is my "Go To" Home Depot location over others in my shopping sector.
    by
      • Recommended
      Excellent service!
      The customer service team is very polite and professional, always ready to help. Excellent service, Thank you!
      by
        • Recommended
        Terrific service
        They do a wonderful job a niles home depot, couldn't be happier with their service and professionalism.
        by
          • Recommended
          Great customer service
          the employees are very helpful and polite.
          by
            Unhappy customer
            Don’t have item, can bring in from another store or have delivered (for a fee) but doesn’t honor web price (less than $14/ea) charging full price (just under ($36/ea). No one offered assistance, finally found an associate who was very kind and helpful but only thing he could say with pricing was “it’s the way their system is set up”. Other option was I could drive to city or other suburbs and see if store actually had items in stock (he called another store and no one in dept picked up phone in at least 10 minutes he was on hold).
            by
              Renewal by Anderson vs Home Depot
              Purchased an Anderson storm door for just over 400.00 to include hardware and door knob. I was quoted a little over $5100.00 FOR THE SAME door from Anderson. Go Home Depot and kudos to employee Byron for his expertise.
              by
                • Recommended
                Professional service
                Mrs Ansari is a consummate professional - extremely knowledgeable and helpful
                by
                  • Recommended
                  Kitchen cabinets
                  I had excellent experience designing my kitchen cabinet at Niles store. Vlad was very helpful , knowledgeable and kind. Highly recommended.
                  by
                    Kitchen cabinets
                    I recently worked with Vlad /NILES location in the Kitchen Design department, and I cannot recommend him highly enough. He did an excellent job designing my kitchen-his attention to detail, product knowledge, and creativity made the entire process smooth and stress-free. Vlad also provided outstanding customer service, answering all of my questions with patience and professionalism. He went above and beyond to make sure I felt confident with every choice. I am very happy with my experience and would recommend him to anyone planning a remodel.
                    by
                      Niles Home Depot is the best
                      I've never encountered an unhelpful employee there - they all go out of their way to help and appear to be very hard workers, from plants, to plumbing, lumber, hardware, power tools, paint, cashiers...
                      by
                        • Recommended
                        Coustember service is very bed
                        They never come to help Coustember.. people working they don’t care about Coustember…. I tell people don’t this location…
                        by
                          Great selection!
                          Overall good store, some employees are not the friendliest but others are really friendly, they have a good selection and would go there again.
                          by
                            • Recommended
                            Appliance purchase
                            David R.appliance specialist was very helpful in finding the Whirlpool refrigerator we wanted and very knowledgeable in helping find a good microwave to fit in my kitchen.
                            by
                              • Recommended
                              Great features
                              I’m always happy to shop at home depot
                              by
                                • Recommended
                                Need help, and got it
                                I visited to get help with hanging drapes and photos. Nick noticed my confusion and patiently demonstrated how wall anchors work, guiding me to the right tools for the job. His assistance was exactly what I needed, and I didn’t even have to use a power drill!"
                                by
                                  • Recommended
                                  Everything i need always
                                  I have been shopping at this store for the past 30 hrs. I am a veteran and I appreciate the discounts I get at the checkout.
                                  by
                                    • Recommended
                                    Above and beyond service.
                                    Hello everyone. I wanted to thank Alberto for going above and beyond in helping with me with my combo order from Home Depot online. I didn't realize that one defective tool out of six would result in a complication in getting an exchange. Alberto went above and beyond in getting a replacement as soon possible so that I can resume my critical infrastructure work. Thank you. 5/5 stars.
                                    by
                                      • Recommended
                                      Nice clean and organized store
                                      The store was organized and well stocked, they had everything i was shopping for available.
                                      by
                                        storm door
                                        the staff was very helpful and professional. All was well organized and done in the timely manner.
                                        by
                                          • Recommended
                                          Niles home depot
                                          I have consistently been going to this location for over a year and have to say it has been one of the most organized ,cleanest and helpful locations I have ever been to
                                          by
                                            Helpful without asking
                                            I did need help placing an order, but Janett helped me save $$$ without me even asking. Super people going above and beyond.
                                            by
                                              • Recommended
                                              Has it all!
                                              Excellent store to visit and buy everything I needed. Employees were friendly and helpful and store was clean. Easy to grab what I needed and leave.
                                              by
                                                • Recommended
                                                ceiling fan
                                                do not honor the advertised price
                                                by
                                                  Easiest cabinet order ever
                                                  Mila, cabinet department lady was so helpful in making my cabinet design. She went above and beyond to help me design my kitchen cabinets layout, worked hard and gave me lots of new ideas to make my dream kitchen. Thank you Mila, you are are rock star.
                                                  by
                                                    • Recommended
                                                    Friendly staff
                                                    Anytime I ask a staff member a question they are always polite. If they don't know the answer they quickly find someone who does. Everyone one is nice and friendly. A pleasure to shop there
                                                    by
                                                      • Recommended
                                                      Faucet
                                                      Always find what I need.
                                                      by
                                                        • Recommended
                                                        Great store
                                                        Never had a problem Alway great service
                                                        by
                                                          • Recommended
                                                          Nice and clean
                                                          Knowledge of employees was good
                                                          by
                                                            • Recommended
                                                            Great customer service
                                                            My family and I was greeted, welcomed and serviced by friendly, and thankful employees. Awesome store!!!
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 672 reviews

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