Passaic #0950

Customer service is horrible at times. A cashier named Stephany literally waved me off to be on her phone when I was trying to ask for assistance. Very unprofessional. The service desk however is very helpful. They also majority of the time have everything I need.

Great

Today, my husband and I went to buy floor moldings. We have been going to Home Depot for the past few months as we just purchased our new home and we are in the middle of a home renovation. Just in the past few months, we have spent over $15,000 on supplies. Just yesterday, we spent 5k on appliances and last week we spent 4k on flooring. Unfortunately, due to the despicable customer service we received today, we will never come back. Employees, Mo, Louis, along with others were disrespectful and ganged up on my husband and I when we asked them to cut some moldings for us. One said he had to go because he was worried about his lunch break and the other (who called himself the head of the Lumber department) grabbed a couple of his buddies (one who he called Mo) and gathered all together to tell us they would not cut more than 10 moldings. After they ganged up on us, they all left laughing at us. Then, as we tried to leave to pay for our things, the aisles were blocked on both ends. I went to get Mo and asked him to please unblock the aisle. He then purposely began to walk slow with this other employee. I asked him again and he said, "I'm going to get the forklift" and teasingly continued to walk slow. My husband and I are extremely disappointed and due to this we will no longer be shopping at Home Depot.

the employees are very helpful, she tried to give the best quality flowers

I came to the store to pick up an online order. I drove an hour and a half out of my way because they were the only ones that had a drill bit in stock that I needed. I get to the store and go to the order pick up desk to be greeted by a nasty cashier. She hands me one single item out of my order and that was it. I asked her where the other two items were and she said she didn’t know. After pressing a little bit more she finally looked in the computer and said they were canceled. I asked her why no one told me the items were canceled and she said that’s online orderings fault not hers. Never offered an apology or explanation or anything. I then went down the aisle to check for myself, and I found the drill bit! They had five of them in stock! I also found the other item that I need in electrical. I have personally had positive experiences at pretty much every other one of their locations. I strongly recommend staying away from the Passaic New Jersey location though.

Purchased and refrigerator and dishwasher from Passaic Home Depot. Salesman was well informed about the products and was very personable.

Easy shopping for items looked for. Better selection than Lowes.

O.K. I have been in Home Depot store for last 20 years or so.

Much cleaner and friendlier environment compared to the Paterson store

I was extremely satisfied with the service I received from the cashier Maricruz. Excellent! She didn't only check me out promptly but, engaged in a great short conversation about how my day was going. She made the experience at the Home Depot wonderful. I love Home Depot!!!