Passaic #950

My favourite store,have been buying in this store for 15 years and I know every shelf.

There is no associate that can help the customers especially on the carpet department, if you go at 6 am your loosing two things Money and Time that can't no be repay and never comes back, I'm always buy from this store but I still can realize that you open a business so early and there is no one, no one, that can help you to cut a piece of carpet, the worst service I ever had in that store, and I have to wait until 10 am loosing Money and Time, I really appreciate.

Stephanie head cashier attended me with great customer service. Very helpful, polite, and professional.

Well organized & abundance of things to buy.

very good

Today, my husband and I went to buy floor moldings. We have been going to Home Depot for the past few months as we just purchased our new home and we are in the middle of a home renovation. Just in the past few months, we have spent over $15,000 on supplies. Just yesterday, we spent 5k on appliances and last week we spent 4k on flooring. Unfortunately, due to the despicable customer service we received today, we will never come back. Employees, Mo, Louis, along with others were disrespectful and ganged up on my husband and I when we asked them to cut some moldings for us. One said he had to go because he was worried about his lunch break and the other (who called himself the head of the Lumber department) grabbed a couple of his buddies (one who he called Mo) and gathered all together to tell us they would not cut more than 10 moldings. After they ganged up on us, they all left laughing at us. Then, as we tried to leave to pay for our things, the aisles were blocked on both ends. I went to get Mo and asked him to please unblock the aisle. He then purposely began to walk slow with this other employee. I asked him again and he said, "I'm going to get the forklift" and teasingly continued to walk slow. My husband and I are extremely disappointed and due to this we will no longer be shopping at Home Depot.

Is very easy to find the products, always there is someone available to help you.

Visited this store on 12/20/2019 around 7 pm and I meet two enthusiastic employee that went above and beyond the call of duty. If ever in the Passaic store I suggest you ask for Kaitlyn and Diego for the best customer service experience..