#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(775)851-6342

Store Hours

Mon-Sat:
6:00am - 9:00pm

Sun:
7:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

6590 S Virginia St

Reno, NV 89511

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Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.4 out of 345 reviews
86%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (345)
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Showing 1-30 of 345 reviews
Excellent service
Your store is very clean, and your cashiers were very helpful including Cora (and I think his name was Peter or Phillip) too!!! And also Julian who helped put the heavy wood pellets in my car
by
    • Recommended
    Store associate Barbara was extremely helpful!!
    We were coming through Reno on a trip to Boise and I had been looking for a specific Christmas décor item, which other stores were out of, so we stopped here. Barbara helped us find what I was looking for and went to the extra effort to locate more in back and then packed them back in the original packaging since they were breakable. She was very friendly and helpful and went the extra distance to make sure we got home to California with the items intact. So thank you Barbara.....
    by
    • DIY
    Great Customer service!!
    I was shopping and needed to find an Item I was looking for and an associate was close, so I asked him where I could find armour all leather cleaner. My associate took me to the isle looked and didn't see it but, recommended another product, I decided not to buy it and then he suggested I go to pep boys for what I was looking for. I really appreciated his concern for me finding what I needed. At check out I was having a little trouble using my card and my associate helped me through it and I was out the door quickly. I do not know the names of my associates but, they were very helpful in creating a great shopping experience at Home Depot!
    by
      • Recommended
      The Associate Elizabeth was sweet and very helpful, and concerned about my comfort while I was checking out!
      The Associate was so sweet and helpful, and concerned about my comfort while I was checking out.
      by
      • Recommended
      Simply Satisfied
      Nice store. Great service and everything was in stock. The store was clean and the products were pretty easy to find. Someone was always around to help me and was very friendly. Thanks Kyle, Garrett and Freddy for your help!!!
      by
      • Recommended
      1 found this review helpful
      Customer Service
      Customer service is great with every visit, especially from Phillip! Thank you!
      by
        • Recommended
        Good Overall
        Your store is so big. Hard to know where to find anything, but thankful your Cashiers were very knowledgeable and friendly. Were able to tell me exactly where you guys kept the Snow shovels & Ice melt for my driveway without me having to go on a friggin' scavenger hunt (like most stores I visit).
        by
          • Recommended
          Great place to shop.
          Not knowing exactly what I wanted when I arrived the employees took the time to listen to my needs and direct me to the products I needed. Great folks to work with.
          by
            • Recommended
            Excellent Service
            Elizabeth went above and beyond customer service to get me the best price on my purchase.
            by
              • Recommended
              i shop at this store often and will continue to do so. Everyone there treats me well and is always very helpful.
              My husband and I are trying to revamp our old home before we get to old to do it.... We started with the buying all of the roofing materials and had it delivered to our home 90 miles away. Next we bought 60 bags of insulation and found a good buy on beautiful tile to redo our outdated bathroom. We also had that delivered. Both times we had help with our purchases from the builders pro-desk. They helped us with buying the correct amounts for each job based on our measurements we provided to them. It came out very close and had no problem returning the few items we didn't use. We will be going back tomorrow for more bathroom supplies including plywood to repair worn out flooring and check out a new bath vanity. We enjoy going there because everyone is so nice and helpful. They make us feel welcome.
              by
              • DIY
              • Recommended
              GREAT CUSTOMER SERVICE!!!
              I came into the Home Depot store located on S. Virginia St. with a ton of product questions. And one of the cashiers named Phillip was so kind and helpful to me. Made my shopping experience a truly great one! Took the time to answer all my questions and helped point me in the right direction to find everything I was looking for. I would definitely recommend this store for anyone to shop in, and would especially recommend this store associate Phillip for a promotion!!!!!!!!
              by
                • Recommended
                Excellent store
                The store is well laid out- I have no problems getting a cashier or help in an aisle. The service desk associates are especially friendly. My only complaint is that the parking be larger for professionals like at other stores.
                by
                • Pro
                • Recommended
                Good shopping experience.
                Did online research of product, easily located in store, sales associate was helpful in making final decision. Cashier was friendly and quick.
                by
                • DIY
                • Recommended
                Home Depot
                Thanks for always having everything thing I need and more. Your staff is awesome.
                by
                  • Recommended
                  Reno Virginia St. Home Depot
                  All items needed were easily found. In and out in a few minutes. See you again!
                  by
                  • DIY
                  • Recommended
                  Awesome service
                  I completed my shopping online for same day pickup in the store. The associate had my items ready to go complete with cart to carry my items to the truck. The in-store process took less than 5 mins and I was ready to go.
                  by
                  • Pro
                  • Recommended
                  Awesome store
                  The people that work here are awesome and are so helpful. The cashiers are the best and the front end manager michaela works hard to make her customers happy.
                  by
                  • DIY
                  • Recommended
                  Assistance
                  I needed several things. An associate looked at my list and guided me through the store, so I would not back track looking for many things. She was very knowledgeable and helped me make decisions and introduced me to new products. She was very friendly.
                  by
                  • DIY
                  • Recommended
                  Friendly Folks
                  Went to the Home Depot to get some roofing materials. The Sales associate was helpful and friendly and ensured I was able to find the itrms I needed. Check out was quick and i was in and out in 20 minutes. Friendly atmosphere and friendly folks. Will shop there again.
                  by
                    • Recommended
                    The original Reno Home Depot store is my favorite even though it is not the closest to my home.
                    Store associates always readily available and helpful.
                    by
                    • DIY
                    • Recommended
                    great store but need store in winnemucca nevada
                    yes clean but need home depot in winnemucca nevada
                    by
                    • Pro
                    • Recommended
                    Store associates were very knowledgable
                    Store very dusty and short on carts though associates willing to help make up for it.
                    by
                    • Pro
                    • Recommended
                    Enjoyable start to the day
                    We received very helpful information in the door department when shopping for French patio doors. While picking up supplies for a hoop house for the vegetable garden, the associate in the plumbing department was of great help and very nice. And to end our experience, we had one of the nicest cashiers we've ever experienced while shopping at HD. Overall we left the store smiling and ready to tackle our home projects.
                    by
                    • DIY
                    • Recommended
                    Awful customer service today
                    It took me 45 minutes to finally get someone that was able to help me in the plumbing section after I had asked another employee 4 times to page someone AND after running after 2 other employees walking by to see if they knew about plumbing. I have had successes in getting assistance before from Home Depot but today was by far the worst.
                    by
                    • DIY
                    Love Home Depot but not one person offered me any help today
                    I love going to Home Depot but today there was no one there to even offer any help and usually there are at least three or four that offer help.
                    by
                      The original Reno Home Depot store is my favorite even though it is not the closest to my home.
                      A comfortable store. I like shopping in all the Reno area stores but the original Reno store will always be my favorite, sentimental reasons. Associates available, friendly and always helpful. Stores are well organized.
                      by
                      • DIY
                      • Recommended
                      Knowledgeable Staff
                      I wish I would have got his name. I was asked if I needed assistance. When i told the employee what I was looking for (in this case a bathroom fan replacement) he knew exactly what i was talking about and directed me right to it.
                      by
                      • DIY
                      • Recommended
                      Great store experince
                      Store is clean and friendly staff That are all around store and if needed someone for a certain section they would call for someone to help yoi
                      by
                        • Recommended
                        Great
                        Happy for assistance. You need more associate roaming the floor
                        by
                          • Recommended
                          Easy as pie!
                          I needed a new garbage disposal, I accidentally ground up a ceramic cup in the old one and it decided to stop working! Checked online to make sure the model I needed was available instore, it was. When I arrived at the store I asked an associate to help me find it and rather than direct me she walked me over to the product. Lots of inventory, easy checkout, what more can I ask for? I also watched a Home Depot video online to help me troubleshoot my broken disposal and install my new disposal. Overall a pleasant experience for a Sunday morning repair.
                          by
                          • DIY
                          • Recommended
                          Showing 1-30 of 345 reviews

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