Reviews for Rochester #2826

I had contact with several associates and every single one of them were so friendly, helpful and accommodating. This can be challenging in these demanding times but I felt they all were over the top friendly and accommodating. Wow.

Every time I've gone into this store, someone has been willing to help me when I need it (and let me wander undisturbed when I don't), and have gone above and beyond trying to be helpful.

The Pro Dept runs like a top!!! Scott and Caitlyn are doing a great job!

I stopped in to purchase a grill at the end of the season and two employees were able to help me locate the one I want. It was stored high above on the shelves. We did stop at another place in town and they did not have any :(

Great price for the range. We had searched all over town but they also included free shipping too.

Tom in hardware went above and beyond

alwas value for my money

I needed something that was not in the rack and the employee found it in their inventory, cut it to size and directed me to the next product I needed. He was so encouraging and kind!

Home Depot asked customers to sign too many documents for Home Depot to push off Home Depot's responsibilities to the customers. Home Depot offered installation and Home Depot charged $99 material carrying fees but Home Depot asked customers to carry instead Home Depot coordinates its contractors and put materials into its installers' truck.

This shopping trip was the same as usual. The door greeter was extremely cheerful.

Design Consultant Elijah Woodcock is A+ in our book. His attention to detail, his vast knowledge, answering a million questions, providing suggestions.....and did I say answered a million questions? He is a very patient person. Give this guy a promotion!

Went to Home Depot to look at refrigerators. Connie came quickly to help. She was friendly without being “pushy”. She presented current offers that would lower my cost and I ended up buying. Then she followed up on delivery date issues. She is a fantastic rep for Home Depot. I use to use Lowe’s for appliances but after 3 visits where I couldn’t even locate an employee, I am done. I’ll go back to Rochester Home Depot and specifically Connie for appliances.

I return to Home Depot because of the good selection of power tools and the excellent customer service. Keep up the great work!

If you are in the market for new appliances head in and and for Elijah! He helped us get some upgrades on the appliances we were working with BUT still was able to keep us within budget. He was awesome! He did not tell us WHAT we needed to buy. He showed us the pros and cons and let us make our own choices. I am SO EXCIDED FOR MY NEW APPLANCES!!!!

Great and friendly associates thank you very much

We live in Arizona, but are working on some projects in Rochester and have made many trips to this Home Depot. The employees are friendly and the service is great.

Sometimes a little too busy, but they always seem to have what i need when i need it. Employees are super friendly every time I am there. Whenever i have had issues with products the store manager Dave is on top of things and sooo nice about it. Sometimes i need help finding things because of store layout.... thank goodness for those little handhelds.

Very pleasant place to shop, helpful staff, our go to home improvement place,

Store is extremely clean, all products are easily accessible, all associates are really helpful. Elijah Woodcock went out of the way and worked beyond regular hours to help us in selecting an Appliances Package. He is very friendly and helpful, all associates are always helpful.

I wa in a hurry and found what i was looking for ans got in and out fast!!

They very helpfull! they look out for you. they are very friendly! they work with you! thank you for your help!!

The store is always neat and clean with adequate inventory on site. The story is staffed well with associates eager to provide customer assistance. Elijah Woodcock went above and beyond with sharing his knowledge and patience with me as I explored washer and dryer options. Thank you Elijah!

If you are in the market for new flooring/carpet Paul O. At the Rochester location is the BEST! He has amazing cursive service and is very knowledgeable!! Highly recommend this location!

The store is always clean and easy to find the products I'm looking for. Assistance is always available and very friendly staff.

Our favorite store for any house project indoor/outdoor, Any small or big repair. Highly recommend the place.

Filling in this review as uncertain if my previous input will get to this store. Our shopping experience the other day was delightful. We were looking for specific items which were not on display yet. We were assisted by Andrew Geselle (sp) - he found the products and helped us pick and choose the right combinations for our application. His sincere attitude to help was so refreshing. His knowledge of the products within the store was incredible. Andrew is a total asset to this store and we plan on seeking him out on our next visit to this store. Andrewm ade our experience so satisfying.

The store was clean, and very friendly! There was a fun greeter at the door that put a smile on your face right when you walk in. Also, the employees are very friendly and willing to help you! They look for people and ask people if they need help, instead of you going all around the store looking fir help! Very friendly and smiley employees! Highly recommend this store!

I had to wait a very long time in line. I will not be in a hurry to come back.

The mulch was reasonably prices and the other landscaping products were well organized.

My local Home Depot is onw of the friendliest, most welcoming, and most accommodating stores in Rochester. They are enthusiastically helpful, and willingly go out of their way (literally) to be helpful. Good selection and great service!