Sunset #6616

I have been generally able to find and get more help in finding merchandise in this store than many of the other big box stores. Particularly helpful is the inventory software that Home Depot employees on their phones, which seems to be more accurate and helpful in quickly locating out of the way stock. Picking up online orders also usually works very well here and generally customer service is helpful when a return has to be made, although their seem to sometimes be problems locating records for online orders.

This store in particular is the closest to my house and I actually HATE going to this store because of the TERRIBLE customer service. It's not that they don't have enough employees - they just have LOUSY employees that don't seem to like their jobs. There are far too many people with families that would kill for these jobs and serve their customers rather than just say - look on isle 37 and just ignore helping the customer. The store in Burbank has much more helpful staff and besides the staff members that have been there for many years - they need to flush the newer employees if they don't like working there.. It's a sad reflection on a company that was built on good customer service. VERY disappointing to say the least!

If you can, find Yoli. She is not only an amazing person, but the best Home Depot employee i've ever met! She deserves to be on Home Depot Mt. Rushmore!

Great service, clean and spacious store, convenient location if you live in Hollywood.

Dirty, garbage filled lot. Never help at service desk for window, door, etc. Never get acknowledge or some hope of waiting for help. Men blocking entrances and exits. The worst in the system. Interior is clean organized and people are nice in general unless they are deliberately ignoring you. Just make eye contact and say "we'll get you help"

Rude employees

Not enough product, not enough knowledge of products, and absolutely no help can be found when needed. You have to hunt for someone to help you and when you do, they tell you their too busy, they have no clue as to the item you need, or else they just ignore you completely. I have had this happen before when I purchased a drill from this store location last year. When I asked one young lady about drill bits, she asked me 'what are drill bits?' Serious?

I was waiting for 20 min and nobody came. Luckily I meet tony and he was very friendly and knowledge. Thank you tony for help me out on the electrical, outside garden and indoor plant.