W Wyoming #2748

Anyone flush a toothbrush down their toilet lately? I did! And I was scared to tell my apartment maintenance about it since they charge us for major repairs. It isn't honest but I was planning on buying a toilet auger to try and shove it through to the big pipe behind my toilet plumbing for the whole apartment complex so I didn't have to deal with the cost of repairs I was expecting. All YouTube videos/online articles say for this problem the entire toilet has to be removed off of the floor. *ugh* I went with a heavy heart to Home Depot to see what tools and advice I could find. I have never had any experience fixing anything before in my home and Terry from lumber not only left his department to come help me but was so nice and patient and took the time to educate me on what I needed to know to fix my problem. I told him the dishonest idea I had and he was not judgemental at all but offered a brilliant and new idea that no one else had before. Instead of letting me buy a $16 auger he sold me a $6 grabber tool that can be used for clogs in any drain(aka used again for other purposes in tub and sink drains as well). He walked me over to the area where toilets are sold and showed me the physical design and speculated and encouraged me to try this idea first as it was a good chance it was retrievable with this gadget. I thanked him and went on my way! God blessed that idea and after a prayer and God's favor with this cool tool I got out the flushed toothbrush after 5 minutes of trying! Oh I almost forgot! He also showed me a pro-tip about this tool that helped me so much. He helped me see that when it grabs onto something it doesn't retract as far so I will know when I have got it. Terry, you're the man! Home Depot is blessed to have you! I hope many people can fix this problem in their homes just as easily as I did! The tool is by PF Water Works and model # is PF0405

Doing early Christmas shopping and purchased a leaf blower. Had a hard time getting help in the mower/lawn care department. Finally Morgan from customer service, who had tried to get me someone to help me multiple times, came to check on me and took it upon herself to help me personally. She couldn’t answer all my questions, nor did I expect her to, but took the time to make sure I was satisfied with my purchase. Thank you again Morgan!!

All employees were very helpful and friendly.

The Cadillac store was clean and organized and everyone we dealt with was very helpful.

To be honest not the type of service I expect at a big box store but your associate Jack went above and beyond in helping to old idiots select purchase and load up a new grill for you new condo. He is one of the best associates I've run into on any retail store. Courteous helpful knowledgeable all the aspects that make a great experience. I will make it a point to return to this store for any home improvement needs simply because Jack left such a good impression. The store is lucky to have such a capable ambassador

I shop here for personal and business all the time - it's definitely the best home store in West Michigan! Almost always have what I need in stock, associates are available and willing to help and the cash registers are always staffed so checkout is quick and efficient!

I went in the other day to get some paint for a last minute project, and the lady, Emily that works in the Paint department, was so kind and helpful!!! I’m very thankful to have had her for help! She was very knowledgeable on the different kinds of paint and finishes they had! She also helped me pick a paint color for some of my projects and got it ready for me right there! I was in and out and had great customer service!