Reviews for Watchung #906

The store is clean, employees are pleasant and products are easy to find.

Although I needed help with someone in gardening, George who worked in electrical was very helpful. However, the store was clean.

It was clean and well organized. The signs made it easy to locate the item you were seeking, and the employees were friendly and very helpful in making my purchase so easy.

Kevin, associate in the Garden center was Extremely helpful helping us load heavy stones into our car.

The store clerk helped us diligently. On website it said the product (fridgeair Air conditioner) is available at this store and we visited this store but the product was not available. The phone service was also not available inside the store. Not for me nor for the store clerk. But even after all these hurdles, the clerk took us to his workstation and pull up the product. Guided us to the appropriate aisle. The product was on the top shelf. He requested a forklift personal who then took down the product for us. All of this took over an hr but the store clerk was nice and truly wanted to help us.

The item we were purchasing was up on the top shelf which required a machine to obtain since it was very high and heavy. Although nearly impossible to find a machine operator on a holiday weekend to get the item down, Rich was able to secure another employee to get it down safely. He spent well over 30 minutes to get us the huge grill that we wanted. Rich along with another employee Kevin helped my husband get it into the truck safely as it was very heavy. They were extremely helpful and kind!

Nice, helpful and knowledgeable staff. Good environment. Well organized products.

great customer service, associates are very helpful and I have been using this location for many years.

I have never had a problem with home depot in watchung. I am also glad you give a discount for VETS

All in all this is a well functioning store. It may take a while to find an associate, but once found they are very helpful. Good depth of stock. Garden Dept. seems well managed for this area. Plants are appropriate for this region.

Jacqueline L, our cashier, was so friendly and very efficient! Large selection of flowers although on Sunday’s, very busy and hard to get everything you need because not all the stock is available to the customers.

Paint dept needs to be better staffed

The employees are very friendly

I like the customer service, they have always great me and have helped me with selecting the best items that fit my needs. This Homedepot has lots of items and very seldom there is a needed to order something on line.

I’ve placed two orders for Pick Up in Store, and both times the store failed to pick the order. I received notifications that my orders were ready for pick up, and both times I went to pick up my order and the store didn’t even bother picking the orders. The employees don’t seem to care.

George and Isela are great! Personable, knowledgeable and FAST in their positions and assisting customers! Great staff at Watchung location! I’ll be back!

I have been coming to this Home Depot since I am living in New Jersey. Your associates are always very helpful.

Worst experience I've had at most any retailer. Trying to return some items - I save them up because I know I don't have receipts / credit cards for all items and they understandably track no receipt returns. I spent 1 hour at returns and wound up leaving w/ most of the items. They didn't know how to ring up hardware with 3 letters stamped on it. Didn't know how to check credit cards for returns and told me that 'the policy changed in August - if you don't have a receipt, we don't take it back'. I drove to watchung and returned those items (no receipt, gave them DL, got merch credit) in 3 minutes.

Keep up the very good work. Great service at the store. Michelle is a very good worker

Home Depot seems to be the better of the Hardware Stores in the area. There new self check out system is good, and always has help available should you have an issue. Generally seems to be well stocked on most all items as oppose to other hardware stores.

The staff where extremely Helpful. Keep up the good work Watchung Home Depot!!!

I was at Home Depot today for both a return and pick-up of an online order. Jayla, the Customer Service rep, was extremely pleasant, friendly, courteous and helpful. She did everything she could and took extra steps to help me with a return once an issue with the return was encountered. She also went out of her way to help me with the lockers on an 'in store' pick-up of an online order. I was most impressed with the friendly service she provided and noted same verbally to her supervisor before I left the store. Today was probably my best shopping experience (of frequent visits) at this my local Home Depot.

I was at Home Depot today for both a return and pick-up of an online order. Jayla, the Customer Service rep, was extremely pleasant, friendly, courteous and helpful. She did everything she could and took extra steps to help me with a return once an issue with the return was encountered. She also went out of her way to help me with the lockers on an 'in store' pick-up of an online order. I was most impressed with the friendly service she provided and noted same verbally to her supervisor before I left the store. Was one of my best shopping (frequent) experiences at this my local Home Depot.

As a former home owner, now in a garden apartment, I find delight in coming to your store I now you will have what I need for work around the house paint, repairing faucet, replacing electrical receptacle,PVC pipe, wood, sheet rock, filters to me you have everything. I can't tell how many times you have help in many situation doing work at home and always had what I needed. I thank Jesus for you and I tell all my friends and family and associates about you As resident in Scotch Plains 43 years having had my own home 25 raising 4 children all married and have there own homes, 17 grandchildren and 4 Great grandchildren I tell them about Homedepot all the way. outstanding.

There are two employees who go above and beyond for their customers and that is Alex and Blake. I had to ask 4 people to help and got nowhere until I found Alex and Blake. They changed my entire experience and went above and beyond!!!! I was so touched and impressed with their willingness to help and friendliness compared to the other 7 employees I encountered during this shopping experience.

Always helpful, professional, and courteous staff.

Easy to find items in the store. Convenient to my home.

The store was very clean. Fully stocked, and I found the items that I needed at this store. Did not have to go to another store. I will recommend this store to my family and friends. The associates were friendly and helpful.

I don't know what's going on in Watchung Home Depot, but customer service has gotten very bad there. All shopping carts are kept out in the parking lot, taking up a lot of spaces. And now they are crowding the aisles with stuff on pallets, very hard to get carts through the store. I spoke with an employee who said this is all due to the new store manager. If that's the case, they need a new manager.

Many helpful people here. The flooring people are really great! The checkout lines move quickly too–very well-organized.