#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(315)788-1076

Store Hours

Mon-Tue:
6:00am - 9:00pm

Wed:
6:00am - 6:00pm

Thu:
9:00am - 8:00pm

Fri:
6:00am - 9:00pm

Sat:
6:00am - 9:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

391 College Heights

Watertown, NY 13601

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Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.7 out of 465 reviews
92%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (465)
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Showing 1-30 of 465 reviews
Great Store Experience
Had a great experience and Associate Josh Hall was very friendly and very versed on products.
by
  • Pro
  • Recommended
Great place to shop!
Courteous, friendly, knowledgeable, personable and helpful staff work at Watertown's Home Depot.
by
  • DIY
  • Recommended
Plant hangers
The store associates were the most helpful in finding my plant hangers . Even during checkout 1 hanger did not have a tag and the associate was very helpful in finding the price on her computer.
by
    • Recommended
    As always - great customer service
    The customer service was excellent. I was greeted by Cynthia who was a great help at finding items in the store and answering any questions I had. During previous visits at the store I have had good experiences with Cynthia and know to look for her if I need any assistance. She has always been friendly and willing to help (nice to know she is never too busy for a customer). There are a number of other great store employees that are generally around to help as well.
    by
      • Recommended
      Great Store and Very Knowledgeable Staff
      I saw a Sale Price on a three door refrigerator. Asked an associate for extra information and purchased my new frig.
      by
      • DIY
      • Recommended
      Great expierience
      Great buying experience and great prices sotre was very clean and associates very helpful!!!
      by
      • DIY
      • Recommended
      GREAT STORE EXPERIENCE
      I needed help in paint, an associate called for someone and she arrived promptly, even though, she said she had to come from the other side of the store. I asked her a painting question which she easily answered.
      by
      • DIY
      • Recommended
      Excellent customer service
      A clean store, well stocked, and all associates were very willing to help me. The customer service exceeded my expectations. My experience wqs very positive and I would not hesitate to return and would recommend to a friend. Keep up the good work!!
      by
      • Pro
      • Recommended
      Cashier
      Cashier Kelle at this store was incredible. Keep up the good work.
      by
      • Pro
      • Recommended
      Great store
      We always find what we need and pay more than reasonable prices!
      by
        • Recommended
        Great Store Experience!
        The store was clean and there was always associates to help you when you needed it. They also make sure you get the best savings there is as well! =)
        by
          • Recommended
          great people and customer service
          I love the Watertown home depot! They are always excellent with me when I come in.
          by
          • DIY
          • Recommended
          GREAT EXPERIENCE
          EVERY CORNER I TOOK A SALES ASSOCIATE WOULD APPROACH ME ASKING IF I WAS IN NEED OF ANY ASSISTANCE. AFTER PAYING FOR MY ITEMS THE CASHIER ASKED IF I REQUIRED ANY ASSISTANCE TO LOAD THEM INTO MY VEHICLE, I DECLINED. ON MY WAY OUT OTHER ASSOCIATES STARTED ASKING IF I NEEDED ASSISTANCE. GREAT EXPERIENCE
          by
          • DIY
          • Recommended
          Great store experience!
          I was very pleased with the friendly associates and how clean the store was. Thank You.
          by
          • Pro
          • Recommended
          Gardening Purchase
          This visit to Home Depot was for the purpose of purchasing mulch and potting soil. I was able to find the products I needed immediately in the convenient and well- organized garden center.
          by
          • DIY
          • Recommended
          nice time at store
          The store was clean. I enjoyed my visit. It had want we wanted.
          by
            • Recommended
            Great Location, friendly atmosphere
            This store is in a great location just minutes from Fort Drum, The staff is very friendly and knows their stuff.
            by
            • DIY
            • Recommended
            Great Staff
            I needed to shop at Home Depot for some items from various departments and a similar store for an item not stocked in the Home Depot. The Staff at Home Depot in all 3 departments were friendly and professional. They made me feel important. The Staff at the other store were the opposite and surely not professional.
            by
            • Recommended
            Toni in Paint Department
            I recently stopped at this store to purchase some painting supplies and some paint. A young Man named Toni was working there. He was unbelievably friendly, helpful and had a great demeanor. He made my shopping easy and a pleasure. Great job Toni. A cashier named Kim was also very nice. Toni was so great I actually took the time to talk with a Manager about my experience. Very well run store!!
            by
              • Recommended
              Always pleasant.
              I've gone to Lowe's several times looking for specific items and quickly gave up - the employees were hard to find, didn't have the knowledge I needed or were just plain rude. I'm now going to Home Depot, and I will never switch back. The employees at Home Depot are pleasant and knowledgeable, and I never have a problem finding what I need.
              by
              • DIY
              • Recommended
              Great store
              Great store, great people'!!!!!!!!!!!!!!!!!!!!!!!!!
              by
              • DIY
              • Recommended
              Great store excellent customer service
              Excellent customer service. Front end staff very knowledgabl
              by
              • Pro
              • Recommended
              Business and Personal Purchases
              Waited a long time at Paint desk, had questions and concerns about product being purchased, after a considerably long wait another associate came to help, and was quite helpful and very friendly.
              by
              • DIY
              • Recommended
              great people and customer service
              Everyone was helpful and wonderful! I would recommend going to Watertown NY Home Depot!
              by
              • DIY
              • Recommended
              Great Service
              Everyone is helpful from the retired Military workers in the wood area & Enrique to the cashier Susan.
              by
              • DIY
              • Recommended
              Super
              Your associate, Diane made this visit so great. She could not have been more helpful. She deserves a Gold Star.
              by
                • Recommended
                Awesome store!
                Over the years I have dealt with Lowes and didn't shop much at Home Depot. Lately I have been dissatisfied with Lowes and visited the local Home Depot. This store is beautiful! It is so clean and welcoming and the people are 10x friendlier! Awesome service, awesome products, awesome people. This will forever be my new place to shop. Goodbye Lowes, hello Home Depot!
                by
                  • Recommended
                  Fantastic store experience....they know their products and will go the distance to help a customer!
                  Jason and Josh are outstanding Sales Associates.....they helped me BIG time and made me feel welcomed in the store. Keep up the great work!
                  by
                    • Recommended
                    my kitchen in the making
                    Josh Hall was very helpful explaining flooring and finding cabinets and what to order for space available my experience was wonderful i would recomend your store
                    by
                      • Recommended
                      Good Experience 75% of the time.
                      They seem to be nicer at this store versus the competition. Availability is just like all the rest. Somtimes you get lucky, sometimes you walk out due to waiting for 30 minutes, or no one available.
                      by
                      • DIY
                      • Recommended
                      Showing 1-30 of 465 reviews

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                      Pro Service Desk

                      Mon-Tue: 6:00am - 9:00pm

                      Wed: 7:00am - 5:00pm

                      Thu: Closed

                      Fri: 6:00am - 9:00pm

                      Sat: 7:00am - 8:00pm

                      Sun: 8:00am - 6:00pm

                      canadian flagTo shop online at this store, please visit our Canadian site homedepot.ca

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                      Pro Service Desk

                      Mon-Tue: 7:00am - 8:00pm

                      Wed: 7:00am - 5:00pm

                      Thu: Closed

                      Fri: 7:00am - 8:00pm

                      Sat: 7:00am - 6:00pm

                      Sun: 8:00am - 6:00pm

                      canadian flagTo shop online at this store, please visit our Canadian site homedepot.ca