#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(315)788-1076

Store Hours

Mon-Tue:
6:00am - 9:00pm

Wed:
6:00am - 5:00pm

Thu:
Closed

Fri:
6:00am - 9:00pm

Sat:
6:00am - 9:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

391 College Heights

Watertown, NY 13601

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Customer Store Reviews

  • 4.7 out of 464 reviews
92%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (464)
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Showing 1-30 of 464 reviews
Very helpful and knowledgeable
Very helpful and knowledgeable
by
  • Verified Purchase
  • Recommended
I love this Home Depot. The store is always stocked and clean. The staff is very friendly and k...
I love this Home Depot. The store is always stocked and clean. The staff is very friendly and knowledgeable. MY clerk "Keith" was outstanding and went out of his way to help me.
by
  • Verified Purchase
  • Recommended
I appreciate that I went to the store & purchased drywall knowing that I could not do that withou...
I appreciate that I went to the store & purchased drywall knowing that I could not do that without help from the store employees. The cashier & the drywall dept. carryout guy were both great. Thank you.
by
  • Verified Purchase
  • Recommended
Nice selection, prices were about the same as other big box stores, but not on all products. Alwa...
Nice selection, prices were about the same as other big box stores, but not on all products. Always worth checking online as you shop, shop around and check prices.
by
    • Recommended
    Employees all willing to help , needed to speak to a manager last fall he solved my problem with ...
    Employees all willing to help , needed to speak to a manager last fall he solved my problem with a smile . Great store.
    by
    • Verified Purchase
    • Recommended
    Like being able to shop on line and pick up in store especially when there is low inventory on so...
    Like being able to shop on line and pick up in store especially when there is low inventory on something that I am interested in. This way I am sure to get what I want and not waste a trip to the store. Also found any employees that I dealt with very helpful and friendly.
    by
    • Verified Purchase
    • Recommended
    Hands down favorite store !
    Hands down favorite store !
    by
    • Verified Purchase
    • Recommended
    The store was clean, and the staff was very friendly.
    The store was clean, and the staff was very friendly.
    by
    • Verified Purchase
    • Recommended
    Excellent store to shop in. I found assistance right away. The associate in plumbing wa very know...
    Excellent store to shop in. I found assistance right away. The associate in plumbing wa very knowledgeable and I was on my way in no time.
    by
    • Verified Purchase
    • Recommended
    Went to store for washer and dryer - got what we wanted at a great price with excellent service b...
    Went to store for washer and dryer - got what we wanted at a great price with excellent service by Mindy and Herb .Will shop here again !
    by
    • Verified Purchase
    • Recommended
    We have had great service at Home Depot. We’ve been able to get what we needed and get in and out...
    We have had great service at Home Depot. We’ve been able to get what we needed and get in and out quickly. Very friendly and informative.
    by
    • Verified Purchase
    • Recommended
    Everything about my shopping experience was great except for the cashier that helped me checkout,...
    Everything about my shopping experience was great except for the cashier that helped me checkout, her name was Miracle. She was very rude, throwing attitude, rolling her eyes. She clearly did not want to be there. She also pulled out her phone while I was paying and was texting right in front of me. She should not be working at the customer service desk unless you want many more unhappy customers. Was the worst experience I had with a cashier for as long as I could remember.
    by
    • Verified Purchase
    • Recommended
    The people at Home Depot. In Watertown , NY. are so helpful and friendly.....
    The people at Home Depot. In Watertown , NY. are so helpful and friendly.....
    by
    • Verified Purchase
    • Recommended
    Staff is always pleasant and helpful. Store is organized and easy to maneuver.
    Staff is always pleasant and helpful. Store is organized and easy to maneuver.
    by
    • Verified Purchase
    • Recommended
    This is the best Home Improvement store! Always clean and well organized so that shopping is enj...
    This is the best Home Improvement store! Always clean and well organized so that shopping is enjoyable, not overwhelming. Customer service is a priority and that's obvious! When I leave Home Depot in Watertown, NY with my project supplies I have a content and satisfied feeling and look even more forward to my project. Five stars, Home Depot!
    by
    • Verified Purchase
    • Recommended
    Nick from the Garden Center is a great employee he was polite kind and helped me get the merchand...
    Nick from the Garden Center is a great employee he was polite kind and helped me get the merchandise i needed without hestation.
    by
    • Verified Purchase
    • Recommended
    The employees are always super friendly. We frequent this store due to our home renovation projec...
    The employees are always super friendly. We frequent this store due to our home renovation project that’s in progress. The store is familiar, easy to shop in, and the employees always make us feel welcome in that they are friendly and professional and always looking to make our trip a good one!
    by
    • Verified Purchase
    • Recommended
    As I stated in the survey, the help on the floor was nonexistent. I am 62 years old and I bought ...
    As I stated in the survey, the help on the floor was nonexistent. I am 62 years old and I bought four sets of shelves that were 36"x18"x72" and they were a little heavy and bulky. I would normally have my husband with me but he wasn't there and I thought that would be okay because there are usually plenty of employees that ask if you need help. I guess that is only at the Massena, NY store. I could barely manuever the cart through the store. I passed by five employees and not one asked if I needed help or asked if I needed help out. I am just old enough and stubborn enough that I was not going to ask any of them for help if they were not willing to offer. A customer in the parking lot asked if he could help me! Not happy with this store at all. Cashier was friendly that is why I gave it a fair rating and not poor.
    by
    • Verified Purchase
    Great local store...not too big...local people working and very helpful.
    Great local store...not too big...local people working and very helpful.
    by
    • Verified Purchase
    • Recommended
    A young man helped me in the molding section, very nice. Cut what I needed and loaded it onto a ...
    A young man helped me in the molding section, very nice. Cut what I needed and loaded it onto a cart. I didn’t get his name but I think he had a ponytail.
    by
    • Verified Purchase
    • Recommended
    Knowledge staff and the store is very organized and clean.
    Knowledge staff and the store is very organized and clean.
    by
    • Verified Purchase
    • Recommended
    I have great customer service experience everytime I shop. Also the associates have described tec...
    I have great customer service experience everytime I shop. Also the associates have described techniques and advice on my projects. Watertown Home Depot Rocks.
    by
    • Verified Purchase
    • Recommended
    Excellent service. Very fast checkout with friendly staff. Highly recommended!
    Excellent service. Very fast checkout with friendly staff. Highly recommended!
    by
    • Verified Purchase
    • Recommended
    Great, easy layout. Employees are always super helpful!
    Great, easy layout. Employees are always super helpful!
    by
    • Verified Purchase
    • Recommended
    Daniella at checkout has exceptional customer service skills! Great employee!
    Daniella at checkout has exceptional customer service skills! Great employee!
    by
    • Verified Purchase
    • Recommended
    Thank you Jenn for making me feel at home when I'm away from home, serving our great nation. Your...
    Thank you Jenn for making me feel at home when I'm away from home, serving our great nation. Your customer service is one of the best I have ever experienced. I appreciate you for making customers apart of your family and The Home Depot Family , when they are away from family. Your energy inspired me to become better and give to those that do not have family. Thanks Jenn and Home Depot for letting this employ serve me as I serve our country.
    by
    • Verified Purchase
    • Recommended
    I would like to say that I could not be happier with the help I received recently purchasing a ze...
    I would like to say that I could not be happier with the help I received recently purchasing a zero turn lawn mower. Tom was a great help finding my product still in the crate and assisting us during the entire process. The clerks at the service desk were very patient, even during a busy part of the day and a balky computer.
    by
    • Verified Purchase
    • Recommended
    The friendliest store in the North Country. Employees seems to go out their way to be helpful an...
    The friendliest store in the North Country. Employees seems to go out their way to be helpful and give ideas for projects. When we go in with an idea for a project, the employees from flooring to appliances, to plumbing have been knowledgeable and helpful. We have saved so much time and money by going to Home Depot for our home projects. This store has the kindest customer service!
    by
    • Verified Purchase
    • Recommended
    Informed employees at this store makes shopping a delightful experience.
    Informed employees at this store makes shopping a delightful experience.
    by
    • Verified Purchase
    • Recommended
    Excellent customer service.
    Excellent customer service.
    by
    • Verified Purchase
    • Recommended
    Showing 1-30 of 464 reviews

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