Reviews for Watertown #6174

Very helpful and knowledgeable

I love this Home Depot. The store is always stocked and clean. The staff is very friendly and knowledgeable. MY clerk "Keith" was outstanding and went out of his way to help me.

I appreciate that I went to the store & purchased drywall knowing that I could not do that without help from the store employees. The cashier & the drywall dept. carryout guy were both great. Thank you.

Nice selection, prices were about the same as other big box stores, but not on all products. Always worth checking online as you shop, shop around and check prices.

Employees all willing to help , needed to speak to a manager last fall he solved my problem with a smile . Great store.

Like being able to shop on line and pick up in store especially when there is low inventory on something that I am interested in. This way I am sure to get what I want and not waste a trip to the store. Also found any employees that I dealt with very helpful and friendly.

Hands down favorite store !

The store was clean, and the staff was very friendly.

Excellent store to shop in. I found assistance right away. The associate in plumbing wa very knowledgeable and I was on my way in no time.

Went to store for washer and dryer - got what we wanted at a great price with excellent service by Mindy and Herb .Will shop here again !

We have had great service at Home Depot. We’ve been able to get what we needed and get in and out quickly. Very friendly and informative.

Everything about my shopping experience was great except for the cashier that helped me checkout, her name was Miracle. She was very rude, throwing attitude, rolling her eyes. She clearly did not want to be there. She also pulled out her phone while I was paying and was texting right in front of me. She should not be working at the customer service desk unless you want many more unhappy customers. Was the worst experience I had with a cashier for as long as I could remember.

The people at Home Depot. In Watertown , NY. are so helpful and friendly.....

Staff is always pleasant and helpful. Store is organized and easy to maneuver.

This is the best Home Improvement store! Always clean and well organized so that shopping is enjoyable, not overwhelming. Customer service is a priority and that's obvious! When I leave Home Depot in Watertown, NY with my project supplies I have a content and satisfied feeling and look even more forward to my project. Five stars, Home Depot!

Nick from the Garden Center is a great employee he was polite kind and helped me get the merchandise i needed without hestation.

The employees are always super friendly. We frequent this store due to our home renovation project that’s in progress. The store is familiar, easy to shop in, and the employees always make us feel welcome in that they are friendly and professional and always looking to make our trip a good one!

As I stated in the survey, the help on the floor was nonexistent. I am 62 years old and I bought four sets of shelves that were 36"x18"x72" and they were a little heavy and bulky. I would normally have my husband with me but he wasn't there and I thought that would be okay because there are usually plenty of employees that ask if you need help. I guess that is only at the Massena, NY store. I could barely manuever the cart through the store. I passed by five employees and not one asked if I needed help or asked if I needed help out. I am just old enough and stubborn enough that I was not going to ask any of them for help if they were not willing to offer. A customer in the parking lot asked if he could help me! Not happy with this store at all. Cashier was friendly that is why I gave it a fair rating and not poor.

Great local store...not too big...local people working and very helpful.

A young man helped me in the molding section, very nice. Cut what I needed and loaded it onto a cart. I didn’t get his name but I think he had a ponytail.

Knowledge staff and the store is very organized and clean.

I have great customer service experience everytime I shop. Also the associates have described techniques and advice on my projects. Watertown Home Depot Rocks.

Excellent service. Very fast checkout with friendly staff. Highly recommended!

Great, easy layout. Employees are always super helpful!

Daniella at checkout has exceptional customer service skills! Great employee!

Thank you Jenn for making me feel at home when I'm away from home, serving our great nation. Your customer service is one of the best I have ever experienced. I appreciate you for making customers apart of your family and The Home Depot Family , when they are away from family. Your energy inspired me to become better and give to those that do not have family. Thanks Jenn and Home Depot for letting this employ serve me as I serve our country.

I would like to say that I could not be happier with the help I received recently purchasing a zero turn lawn mower. Tom was a great help finding my product still in the crate and assisting us during the entire process. The clerks at the service desk were very patient, even during a busy part of the day and a balky computer.

The friendliest store in the North Country. Employees seems to go out their way to be helpful and give ideas for projects. When we go in with an idea for a project, the employees from flooring to appliances, to plumbing have been knowledgeable and helpful. We have saved so much time and money by going to Home Depot for our home projects. This store has the kindest customer service!

Informed employees at this store makes shopping a delightful experience.

Excellent customer service.