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Jackery, founded in California in 2012 with the vision of offering green energy to everyone, everywhere, has emerged as a trailblazer in the solar generator sector and a globally renowned top-seller. With the support of over 4 million users and the endorsement of 200 authoritative media and organizations worldwide, Jackery has solidified its reputation as a reliable industry leader. By introducing solar generators to the great outdoors, Jackery fulfills the power needs of nature enthusiasts, all while motivating them to embark on more sustainable explorations and adventures.
Product Length (in.) | 13.2 in |
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Product Width (in.) | 10.4 in |
Application | Campsite, Emergency Use, Job Site, RV, Tailgating |
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Battery Capacity (Wh) | 2042 |
Features | Bluetooth, Low Battery Shutdown, On/Off Switch, Overload Protection, Short Circuit Protection, USB Port |
Included | Cord Set |
Number of Panels | 0 |
Number of Receptacles | 7 |
Number of Total Batteries Included | 1 |
Operational Volume (dB) | 30 |
Returnable | 90-Day |
Running Wattage | 2200 |
Solar Panel Wattage | Generator Only |
Start Type | Electric Switch, Push Button |
Starting Wattage | 4400 |
Manufacturer Warranty | 5 |
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Hi! Charging time for the E2000 V2 depends on the power source: Wall Charging: 2 Hours Solar Charging (200W*2): 7.5 Hours Car Charging: 24 Hours For any other questions or guidance, please contact us: 📧 hello@jackery.com 📞 +1‑888‑502‑2236 (weekdays 9 AM – 5 PM PST)
Greetings! I appreciate your inquiry and am happy to assist you! It sounds like you're having trouble getting your portable power station to charge your devices. A user manual should have been included with your purchase. You can access the full product manual online for detailed instructions. Here are the steps to activate the outputs for charging your devices: Turn on the Main Power: Press the "Main Power Button." The working indicator light should turn on, and the LCD display will illuminate. Activate AC Output (for your freezer): Ensure the main power is on. Press the AC Button. The AC Output Power indicator light will turn on. You can now connect your freezer to the AC outlet. Activate DC/USB Output (for your iPhone): Ensure the main power is on. Press the DC/USB Button. The DC Output Power indicator light will turn on. You can now connect your iPhone to the USB-A, USB-C, or car charger ports. Troubleshooting Tips: Check the Display for Error Codes: The unit has fault codes (F0-FE) that may appear on the screen if there's an issue. If F8 appears, remove the load or unplug the charging plug. The product may recover on its own. If F9 appears, remove the load, and the product may recover on its own. If any other code appears, or if the issue persists after trying the steps above, it's best to contact customer support. You can find the full product manual here: https://images.thdstatic.com/catalog/pdfImages/6a/6aef8173-a4be-4a92-b4d3-2da077eb3867.pdf If you continue to experience problems, please contact Customer Support for further assistance. You can call 1-800-430-3376 or text “Support” to 38698. We truly value your business and look forward to the opportunity to serve you again in the future. Wishing you a fantastic day!
Dear customer, You're absolutely right — and thank you for pointing that out! The correct weight of the Jackery Explorer 2000 v2 is 39.5 pounds, not 395 pounds. That would be one seriously heavy power station! We appreciate your sharp eye and sense of humor — we've shared your comment with our team to ensure all listings reflect accurate information. If you have any other questions or suggestions, feel free to reach out. We're here to help! Best regards, Jackery Customer Service Team 📩 hello@jackery.com | ☎️ +1-888-502-2236 (Weekdays 9 AM–5 PM PST)
Dear customer, Thanks for your question! No, you do not need cell service to operate the unit. Jackery’s power stations can function completely offline and do not require a cellular connection for basic use. You can charge it, power your devices, and use all features without needing cell service. If the product includes smart features like app control, those would require a Wi-Fi or Bluetooth connection—but the core functions work independently. If you have any further questions, feel free to reach out to our customer service team — we’re always happy to help! Contact us: hello@jackery.com / +1-888-502-2236 (Weekdays 9 AM to 5 PM PST) Warm regards, Jackery Support Team
Thank you for your recent inquiry with The Home Depot. Unfortunately, we don't have enough information to tell you exactly how long the Jackery Explorer 2000 v2 would run two CPAP machines with humidifiers. The product description does state that this power station has a 2042Wh capacity and 2200 running watts, which is enough to power many small appliances. For a more precise runtime estimate, we recommend checking the wattage requirements of your CPAP equipment and then contacting Jackery directly. Their contact information is available on the product page. We appreciate your business and look forward to serving you in the future.
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