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Internet # 308495387

Model # FUTURA-15

Store SKU # 1004072967

Premium 15 GPM Whole House Salt-Free Water Softener System with Pre-Filter

$1399.00
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$undefined.00 /mo† suggested payments with months† financingApply Now
  • Eliminates the effects of hard water without using salt
  • Prevents scale buildup in pipeline and home appliances
  • Maintenance-free system ensures convenient use
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Product Details

About This Product

The FUTURA-15 salt-free, anti-scale water conditioner is a new advancement in water treatment technology that conditions water without the use of salt or corrosive chemicals. It uses an advanced ceramic media that effectively attracts and neutralizes hard water properties without the need for regeneration, backwashing, or electricity. FUTURA's catalytic granules are not consumed in the conversion process, thus resulting in its exceptional long life and durability.

Highlights

  • Designed for 3-6 bathrooms homes with 15 gallons/minute flow rate, FUTURA-15 effectively prevents scale buildup and prolongs lifespan of pipes and home appliances without the use of harsh chemicals or salt.
  • Easy to install and lasting for years, this maintenance-free system does not require electricity, backwash, drainage for wastewater, or troublesome salt replacement.
  • The system conditions water without slimy feeling and offers much easier clean-up of hard water spots on cars, windows and dishes. Suitable for water hardness levels below 25 grains/gallon.
  • Without discharging any salt waste or chemicals into the water, the system is 100% environment friendly and safe for plants, as well as reduces health risks and improves your cardiovascular system
  • Worry free: Comes with 10-year limited warranty, plus life-time expert support directly from a first-rate manufacturer
  • Return Policy

Product Information

Internet # 308495387

Model # FUTURA-15

Store SKU # 1004072967

Specifications

Dimensions: H 54 in, W 10 in, D 10 in

Dimensions

Product Depth (in.)

10 in

Product Height (in.)

54 in

Product Width (in.)

10 in

Details

Application Type

Water Treatment

Bacteria Reduction (%)

0

Chlorine reduction (%)

0

Color/Finish

Silver

Copper Reduction (%)

0

Features

No additional features

Filtration Method

Sediment

Fitting style

Threaded

Fluoride Reduction (%)

0

House Hold Size

3-4 people

Includes

Installation kit

Indoor/Outdoor

Indoor

Iron Reduction (%)

0

Lead reduction (%)

0

Maximum hardness removal (grains per gallon)

0

Number of filters included

0

Number of Stages

1 Stage

Output between refills (gallons)

0

Pack Size

1

Product Weight (lb.)

80 lb

Quantity (cu. ft.)

0

Replacement Filter Type

Whole House Replacement Filters

Returnable

90-Day

Salt Type

Salt Free

Service Flow Rate @ 15 psi drop (gallons per min.)

15 gal (US)/min

Water Filtration System Type

Whole House

Water Treatment Type

Water Conditioner System

Warranty / Certifications

Manufacturer Warranty

limited 10 year

Questions & Answers

34Questions
caret
Q:1. what's the filter that I need to buy for replacement. 2. The water pressure is a lot smaller all of the sudden after 2 years of use, what can we do to get it fixed (or is it specialist only kind of job).
by|Mar 19, 2024
1 Answer
Answer This Question

A:  Dear valued customer, The filter that is required for teh Futura is a 4.5" X 10" carbon filter. Please make sure the filter is not clogged as it can reduce your water pressure. Please feel free to contact us directly. Best regards, Apec Customer Service

by|Mar 20, 2024
    caret
    Q:The main water line is on the right side of the house. The instructions only show left side instructions. Is it still possible to use this system?
    by|Jan 28, 2024
    1 Answer
    Answer This Question

    A:  Dear valued customer, you can install our systems whether your plumbing is on right side or left side at you home. Please just follow the water flow directions on the IN/Out valve on the systems. Best regards, Apec customer service

    by|Jan 29, 2024
      caret
      Q:My water comes from a well with 250 ppm total hardness. Will this system work?
      by|Jan 4, 2024
      1 Answer
      Answer This Question

      A:  Dear Valued Customer, the Salt-Free Water conditioner is rated to work up to 427.5 PPM. If you are looking for a scale reduction system the Futura will work for you. Best Regards Apec Customer Service

      by|Jan 5, 2024
        caret
        Q:Will this go right in and replace a Pentair NS6, same connections, our NS6 does not seem to work now and I can’t find the material replace
        by|Jan 1, 2024
        1 Answer
        Answer This Question

        A:  Dear Valued Customer, Our FUTURA-15 whole house Salt free systems are designed for 1"D inlet/outlet plumbing pipes so if your previous system is a whole house salt free systems to reduce calcium scale buildup in water heater and plumbing pipes, and your whole house pipe size is within 1"D, 3/4'D, or 1.25"D, our FUTURA-15 system will work for your home. Best Regards, Ken APEC Customer Service

        by|Jan 2, 2024
          Showing 1-4 of 34

          Customer Reviews

          4.4 out of 5

          • 4.4 out of 27 reviews
          • 85% recommend this product
          Filter by:
          Showing 1-10 of 27 reviews
          Bad product and customer service
          The city water is at 19 gpg and this product spec says it can handle up to 25 gpg. I purchased futura-15 system a year ago and had it installed by plumber. The system seemed to have worked for a month. Now layer of calcium around the kitchen sink, shower door, and water dispenser is very hard to clean. This past year, the sediment gets worse. It's time to switch back to salt based softener. Customer service dropped my call when I tried to explain the issue.
          by
          Response from CSOMar 15, 2024
          Dear Valued Customer, Thank you very for your feedback. We truly value your support and patronage with us and truly apologize for this rare issue. Your feedback is important to us and one of our whole house Product Specialist will reach out to you directly and do our 100% best to take care of your concerns. You can also contact our company directly at 800-880-4808 from M-F, 8:00am-5:00pm pacific time. We are always here happy to help and provide a 5-star customer service experience.
            Unknown white powder
            After installation, we started getting a white powder all over everything. Boiling a fluid cup of water results in a teaspoon of white powder left in the pot. Filling a tub is cloudy. Hard scale building up inside dishwasher after 4 uses. Contacted said it’s calcium and to wait and it will resolve itself. After a month, nope. What good is a softener that produces calcium? Water was clear before install. Not worth it imho.
            by
            Response from THD-CSOFeb 17, 2023
            Dear Valued Home Depot Customer,We have reached out to the manufacturer and their reply  is, hank you very for your feedback. We truly value your support and patronage with us. White powder may be calcium, it can also be salts, chlorides, total dissolved solids, and other impurities that are commonly found in city and well water. Our Futura Salt free systems will not add any contaminants or calcium to the water. It is designed to neutralize the calcium to prevent heavy calcium buildup in plumbing pipes and water heater. It would be very helpful if we can speak with you to obtain some information and your water quality to provide recommendations to best assist. For immediate assistance please kindly contact our company directly at 800-880-4808 from M-F, 8:00am-5:00pm pacific time. We are always here happy to help and provide a 5-star customer service experience.
              Super Easy to Install
              This was super easy to install by our plumber. The filtration system arrived well packaged and upon installation, it immediately eliminated the "ugly" well water smell that we had before. I would highly recommend it!!!
              by
                • Recommended
                1 found this review helpful
                I'm happy with this product
                I'm very happy with the product and want to make that clear, however... It's been difficult getting the promised 'gift' of a replacement filter by leaving a review. As usual, reviews often overlook the company behind the product, so I'll elaborate. I installed the whole house conditioner and filter myself, the fittings and supplies cost me an additional $300 but was not too difficult to install. Apec offers a free replacement filter for leaving a review -so beware, reviews are being 'bought'. There are hurdles to overcome, as well... they are very particular on their process; this is my 3rd attempt at getting it right. I just hope, should I need customer service from this company, they don't play the same type of games. The replacement filter is a $20 value, the headache they're causing me isn't really worth my effort... but I'll play along (again). The product has worked well for me, though, my scale has been significantly reduced. What you get is a large plastic tank, plastic fittings, and a metal sheath-like cover. There's media in the tank, about a quarter full. They say tighten plastic fittings by hand, but I recommend a wrench... just be gentile. Follow their directions (to the letter) when leaving your review, the person in charge of free stuff is a nitpicker.
                by
                  • Recommended
                  13 found this review helpful
                  Easy to install
                  The salt-free system was easy to install. We have not noticed any changes in water pressure when the pre-filter was installed. We have noticed that water is not as slimy as it was when we had a potassium salt water softener. We would recommend it.
                  by
                    • Recommended
                    I still experience a bit of hard water stain which...
                    I still experience a bit of hard water stain which is expected since it's not a true water softener. We knew this before, but just want to reiterate here since the product name should probably be changed to "water conditioner" instead of "water softener". Again, the product works great. The deducted star due to the customer service. We got a too large filter wrench that we couldn't tighten the pre-filter enclosure properly. I contacted the customer service and he said they never had a complaint about it and asked me to go back and try again... I mean my plumber also couldn't do it... The filter kept leaking after my plumber and his help hug the enclosure and use their entire bodies to tighten it. Anyway, I had to buy a universal https://www.homedepot.com/p/Husky-8-in-Strap-Wrench-H8STRAPWR/300117125 from my local HomeDepot to solve the problem.
                    by
                    Response from THD_CSOJun 16, 2023
                    Dear Valued Home Depot Customer, We have reached out to the manufacturer and their reply is, Dear NAKARIN, Thank you for contacting us with your feedback. We truly apologize for the inconvenience. The filter housing wrench we include is industry standard for the housing. It is recommended to slide the wrench upward the blue housing about 70 to 80% under the housing cap to help unscrew and screw the housing for filter change. If you need any assistance, please contact us directly at 800-880-4808 M-F, 8am-5pm pacific time. We will do our 100% best to provide you with a 5-stage product and customer service experience. Sincerely, Apec Water System
                    • Verified Purchase
                    1 found this review helpful
                    Works fine so far. The only problem is of a...
                    Works fine so far. The only problem is of a personal preference....a regular "salt" based unit provides a more noticeable softeness with the water. This unit in comparison not so much.
                    by
                    Response from THD_CSOApr 26, 2023
                    Dear Valued Home Depot Customer, We have reached out to the manufacturer and their reply is, Dear Valued Customer, Thank you for your review we are happy to help. Our premium FUTURA Salt Free systems are designed to neutralize the calcium before water enters the home reduce buildup inside water pipes and water heaters. Because this system does not use salt, it is normal not to feel the slipperiness from the salt from salt softener which may be unhealthful for some customers for the long term as our skin can absorb the salt. Best Regards, APEC Customer Service
                    • Verified Purchase
                    Great value!
                    My system was installed a week ago and I descaled the tankless water heater, cleaned the filters at the taps, and cleaned the shower heads throughout the house. I immediately felt the difference in the water; my wife is still raving about all the bubbles in the tub! The unit is low maintenance and very easy to install.
                    by
                      • Recommended
                      Great product!!!
                      Love the space saver size, easy to install, highly recommended!!!!!!!!!!!!!!
                      by
                        • Recommended
                        Does not remove tds.
                        Was told this removed tds but doesn’t.Very disappointed.
                        by
                        Response from THD_CSOFeb 1, 2023
                        Dear Valued Home Depot Customer, We have reached out to the manufacturer and their reply is, Dear Valued Customer, Thank you very for your feedback. We truly value your support and patronage with us. We are very sorry but all whole house purification systems like this model and others are not designed to remove TDS. Only Reverse osmosis and deionization filters are designed for TDS removal. Our premium FUTURA No Salt Conditioners are designed to neutralize the calcium hardness to help reduce and prevent buildup on water heaters, plumbing pipes, etc so it is a perfect system for reducing calcium buildup with salt for health and our environment. If you need any further assistance, please kindly contact our company directly at 800-880-4808 from M-F, 8:00am-5:00pm pacific time. We are always here happy to help and provide a 5-star customer service experience. Best Regards, APEC Customer Service
                        • Verified Purchase
                        Showing 1-10 of 27 reviews