Hello Gordo, I am so sorry your cabinet did not work properly. I just took a look at one these in our showroom and there should not be an issue with the door pivot being too tight, so it sounds like something may have been off on the unit you received. We would love to get you a new cabinet so that you can love your product. Please reach out to our customer service team by visiting https://boltonfurniture.com/contact.php
Thank you!