A: Hello, Thank you for reaching out to American Standard. I’m sorry to hear of the issue you have had with your American Standard product. Please contact our Commercial department at 1-855-752-9259 and an American Standard Consumer Connection Advisor will be happy to assist you. We are available Monday - Friday between 8AM - 7PM ET and Saturday, 10AM - 4PM ET. Sincerely, Your American Standard Consumer Connection Team
A: jab, it would be best to call into American Standard directly, there are various trouble shooting steps we could go over, that would require us to speak in person.
A: Dear Malcolm, Generally, we would recommend using an adjustable wrench to remove the adjustable tailpiece. Sincerely, AS Customer Care Tech Team
A: The handle can not be held down longer to increase the flush cycle. You can try swapping the piston assembly inside the valve to a larger gpf to see if that helps. For other issues or questions, we recommend contacting our Sensor Tech line @ 1-855-752-9259.
|Brand||American Standard||American Standard||TOTO||American Standard|
|Name||Manual 1.0 GPF Retrofit Urinal Flush Valve Only in Polished Chrome||Manual FloWise 1.28 GPF Exposed Toilet Flush Valve in Polished Chrome for 1.5 in. Top Spud Bowls||0.5 GPF Manual Flush Urinal Flushometer in Polished Chrome||Ultima Sensor-Operated 1.1 GPF Toilet Diaphragm-Type Flush Valve in Polished Chrome|
|Features||No Additional Features||No Additional Features||No Additional Features||No Additional Features|
|Included||No Additional Items||No Additional Items||No Additional Items||Hardware Included|
|THD SO SKU||1000415194||1000415196||1004703818|
|View Product||View Product||View Product||View Product|