A: Hello, Thank you for reaching out to American Standard. We do not have a replacement part for M960991-0070A. Please contact us at 1-855-815-0004 and an American Standard Consumer Connection Advisor will be happy to assist you. We are available Monday - Friday between 8AM - 7PM ET and Saturday, 10AM - 4PM ET. Sincerely, Your American Standard Consumer Connection Team
A: CGSZ, Please see the below link showing how the parts are assembled. https://www.amazon.com/American-Standard-066118-0070A-Pivot-Rod/dp/B000I7SDFY/ref=asc_df_B000I7SDFY/?tag=bingshoppinga-20&linkCode=df0&hvadid=&hvpos=&hvnetw=o&hvrand=&hvpone=&hvptwo=&hvqmt=e&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=&hvtargid=pla-4583932699011043&psc=1 Sincerely, your American Standard Consumer Connection Team
A: EllieL, . Please contact us directly through the American Standard website “Contact Us” located at the bottom of our home page. One of our reps will be able to assist you. We will need a picture of the overall faucet attached so we can identify it for you. Sincerely, your American Standard Consumer Connection Team
A: Start threading the nut with just your fingers until you are sure that it is not cross-threaded, then use a gripper pad to tighten the nut.
A: callieco, Thanks for the question on the American Standard Pivot rod kit. You do need to be careful when threading the nut into place, you should do so with your hand until you can ensure the threading is not cross threaded. Your American Standard Consumer Connection Team.