A: The 200 series storm door has lock on the inside, it can only be unlocked or locked from the inside, there is NO key on the exterior
A: We apologize for the inconvenience that you have experienced. We want to assist you with your concern about the lock. Please contact the Andersen Storm Door Solution Center at 855-337-8822 for assistance about your door. Please be ready with the serial number upon your call. - Arnie
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