We are awfully sorry that you were missing parts. We strive to provide a quality product and can assure you that this is not a common occurrence. To have these parts replaced, please send an email to assist@arrowsheds.com and include your name, mailing address, phone number, model number, a copy of the sales receipt, missing part numbers, and quantity. We will place your order and send you a confirmation email within 2 to 3 business days. We are also available 7 days a week at 1-800-851-1085 (press 1).