Thank you for taking the time to share your feedback. We are sorry to learn you have experienced an issue with your seat. Molded wood toilet seats require special care and cleaning. The cleaning instructions that are provided with all our products recommend cleaning your toilet seat with warm soapy water and a soft cloth. To disinfect the seat, you can clean with antibacterial hand soap. Bathroom cleaners are harsh and can stain the seat or take the paint off. We offer a one-year manufacturing defect warranty that is handled through the location of purchase. Please contact our customer service at 1-888-722-6488 to speak with one of our friendly agents and reference Case number 00180277. We take a pride in manufacturing quality products, and we look forward to hearing from you.