This comes with a warranty. I would contact the manufacturer. I hope this helps!
Thank you for taking the time to share your feedback. We are sorry to learn that you have experience issue with our NextStep seat. Please contact our customer service at email@example.com to discuss one year warranty. We pride ourselves on manufacturing quality products and it is unfortunate whenever we do not meet a customer's expectations. We look forward hearing from you.
I’m pretty sure is was USA but it was two years ago
cin, Thank you for contacting Bemis Manufacturing. First of all, I would like to apologize for any inconvenience this has caused you. We are always striving to exceed our customers' expectations. Bemis Manufacturing offers a one-year manufacturing defect warranty that is handled through the location of purchase. Please return your defective seat to the store for an immediate warranty replacement. The retail store does not have to keep your used seat in the store or handle it in any way. They will simply view the damage and give you a new warranty seat, sending your defective one home with you. If you encounter any difficulties while at the store, please have the store associate contact me at 1-888-722-6488. Thank you for your continued loyalty and please feel free to contact us with any more questions or concerns and reference CASE- #157325. Kindest Regards, Bemis Customer Service
Talk to Home Depot , do you have the receipt ?
I use clorox bathroom cleaner and elbow grease!
According to the specifications, the Model#483SLOW 000 is an 1/8" taller has has two other color options (bone & biscuit). It also may not be in stock at your store and will have to be ordered as compared to picking up Model# 583SLOWA 000 which seems to be an in stock item.
no spacer comes with it, contact homedepot or manufacturer for more info
Those little claws of the toilet seat hinge don't grip the groove of the plastic bolt head well enough, so with precision, add a touch of super glue to each claw where it meets the groove of the plastic bolt head. Don't overdo it, but do it at every claw and on both hinges of the seat. I had the problem you described until I did this and then never had the problem again.
Unfortunately, this seat does not come with a cup to prevent accidents. I hope this helps!