Dear Customer,
Thanks for your comment! We’re so sorry to hear about that regarding your bathtub faucet set placed in our store. Because the production process is difficult to avoid some defects, so some of the product’s quality will be slightly worse. We have also reflected this problem with our product department, and we will also strengthen the inspection work before delivery. Considering the problem of the tub and shower faucet combo itself,we are very happy to provide you with exchange service.Before that,could you please take a photo or video of the running faucet,and we will help you analyze whether need to change the replacement or the whole faucet.
Help you solve the problem is our purpose, to give you a satisfactory answer is our goal. Wish you happy shopping! So if you have any question about the matte black shower fixtures, please contact us or leave a message. We will reply you immediately and try our best to live up your demands.
Thank you,
Email:sales2@bwefaucet.com
Phone:917-863-7105
The BWE Team