Dear Blackie, We were sorry to hear about your experience with your Monet French Press. Your experience certainly is unusual, especially if following the use and care instructions included with your product packaging. We would like to learn more about your issue. Please contact our Consumer Relations Department at 800-226-6568 Monday through Friday 7:00 am - 5:00 pm PST excluding holidays and any one of our knowledgeable representatives will be more than happy to assist you.