Hi Katie, Thank you for your feedback.
We take your review very seriously and will take under consideration any suggestions that could lead to the improvement of the product & customer experience, as this is our main goal.
if there is anything we can do to improve your experience please contact us at 877-627-8476 from Monday through Friday 8-4:30 MST or send us an email anytime at customer.service@palram.com. Thank you for your time!