Thank you for choosing a Classic Accessories product. I'm sorry to learn about your experience with Veranda Offset Patio Umbrella & Frame Cover. Our limited warranty covers product failures due to workmanship only, and within the warranty period. This includes, but is not limited to, tears at the seam, detached or broken straps, broken buckles, and zipper failures.
Our warranty does not cover ordinary wear and tear, fabric fading, mold and/or mildew, extreme weather-related damage and damage that occurs during shipping, damage resulting from improper package opening, installation, handling, maintenance or storage, alteration, or damage due to accident, misuse, abuse, vandalism, neglect or exposure to petroleum products or caustic chemicals.