$29999
- Supplemental heating up to 400 sq. ft.
- Includes remote control with 2 AAA batteries
- Flame effect can be operated with or without heat
Product Details
Specifications
Questions & Answers
34Questions
Q:Try to get it back to the temperature setting to blow out the heat
by|Jan 2, 2023
1 Answer
Q:Can a shelf or mantel be mounted above it?
by|Dec 11, 2022
1 Answer
Q:Does the fireplace actually provide warmth
by|Nov 3, 2022
1 Answer
Q:Can the fireplace be recessed into the wall? And if so, is it zero clearance?
by|Oct 31, 2022
1 Answer
Showing 1-4 of 34
Jan 9, 2023
Busted within a year
11 months into use the heater portion died. Lights and fan were good.
Put a ticket in with tsicustomerservice.com, no response for a month. Called, they said it sounded like the fan and heater assembly, so they mailed me one.
But they didn't mail the heater, just the fan. Further investigate shows heater had shorted and burned through the metal tab - bad!
Repair instructions are above the ability of many people, need to reclamp wire harnesses, 50 some screws, etc.
This is cheap junk.
by
Response from Product SpecialistJan 12, 2023
Thank you for sharing your
feedback. We’re sorry about the long wait time and that the blower assembly did not fix the issue. Unfortunately, the heating elements are out of stock with not ETA. This model does come with a 1 year warranty though. We may be able to provide a full replacement. Please reach out
to Twin Star Home
Customer Service at 1-866-
661-1218 so we can
understand more about the
issues you’re experiencing
and assist
feedback. We’re sorry about the long wait time and that the blower assembly did not fix the issue. Unfortunately, the heating elements are out of stock with not ETA. This model does come with a 1 year warranty though. We may be able to provide a full replacement. Please reach out
to Twin Star Home
Customer Service at 1-866-
661-1218 so we can
understand more about the
issues you’re experiencing
and assist
Nov 28, 2022
The fireplace is exactly what we wanted. We cut into...
The fireplace is exactly what we wanted. We cut into a non-load bearing wall and inserted. The studs were 2x3 and the fireplace fit perfectly. We only use it for the lighting decor and not for heat, but if you want to use the heat. The top and bottom baffles came bent, but the manufacturer will be sending us new ones. Great for the price.
by
Response from Product SpecialistDec 13, 2022
Thank you very much for
your positive feedback!
We are happy to hear that
you are enjoying your
Electric Fireplace. If you
need support in the future
or have questions, please
contact Twin Star Home
Customer Service at 1-866-
661-1218.
your positive feedback!
We are happy to hear that
you are enjoying your
Electric Fireplace. If you
need support in the future
or have questions, please
contact Twin Star Home
Customer Service at 1-866-
661-1218.
Jan 11, 2021
This was a Christmas gift for my boyfriend, it didn't...
This was a Christmas gift for my boyfriend, it didn't fit in the space I wanted it but he still Loves it and I Love it also. Thinking about getting another one..
by
Aug 23, 2019
This is such a mood changer!
[This review was collected as part of a promotion.] Surprisingly simple to put up. The bracket is similar to hanging a television. All I had to do was arrange the “logs and rocks” inside, put the front glass on and hang it. It has a lot of different settings for you to change the colors and dimmers and flame settings. It’s nice to have in a living room, but I decided on my bedroom. I like having it on while I’m reading or relaxing. You can use it with or without the heat setting.
by
Customer review from twinstarhome.comJul 2, 2019
The perfect addition to our family room!
[This review was collected as part of a promotion.] We recently rearranged some rooms in our house and made a nice bonus room/family room/play room out of our room above the garage. We have a fireplace downstairs but I wanted something upstairs to mimic that cozy feeling you get from a fireplace. This was the perfect addition and really made the room come together. We have a lot.of built in bookcases on the wall and this actually fits perfectly within the shelving units and looks like it was made to go there. This comes with a lot of goodies. It has a remote with several different functions to change the lighting, temperature, and flame. It comes with logs or Crystals or white rocks. You can use one or the other, not all together at the same time. If you use the logs, they glow. We decided to go with a combo of the rocks and crystals for now but may switch out to the logs later on. It comes with all mounting hardware and the bracket to mount directly to the wall. Very easy to install with easy to follow instructions. Just plug it in and you're all set! There is a glass front that needs to be attached as well. Everything comes packaged really well. The heat comes from a little top slot. It puts off a nice amount of heat and it's easy to control with the remote. Temp is displayed on the front glass screen with a little LCD type display. This definitely adds a wow factor to any room and would surely be a great conversation piece. Also provides nice warmth to heat up a specific room or even several rooms if they are close by in an open space. Highly recommend this product as I'm very happy with it so far.
by
Customer review from twinstarhome.comJun 6, 2019
Easy install right out of the box
[This review was collected as part of a promotion.] The pictures do it no justice I love it. The fact that you can either have it blow heat or not is perfect to create a mood. I love how you can set a timer up to 9 hrs. You can also change the settings on the logs and the Backround . . Comes with a remote which also includes the batteries . It was fairly easy to install also .
by
Customer review from twinstarhome.comFeb 9, 2019
My husband mounted it. It was fairly easy. Has a little running noise when heater comes on. Be re...
My husband mounted it. It was fairly easy.
Has a little running noise when heater comes on.
Be ready to be inspired as you sit and enjoy this nice fire without the smoke!
It does heat up the space by it.
But above all its Beautiful!! Cant wait to entertain!
by
Response from Twin-StarFeb 13, 2019
We are happy to hear that you are enjoying your heater. If at any point, you experience any issues, please don't hesitate to contact Twin-Star customer service at 1-866-661-1218.
Jan 17, 2018
Very pleased with the realistic "flames" that this unit puts out. Most elec. fireplace look so fa...
Very pleased with the realistic "flames" that this unit puts out. Most elec. fireplace look so fake. All in all very satisfied with this unit. Only disappointment was the log set is not straight and sits up on one end so you can see the lights under it on that end.
Remote is very nice. Easy install.
by
Jan 2, 2018
Very easy to assemble. Keeps the room nice and comfortable...
Very easy to assemble. Keeps the room nice and comfortable during these subarctic temperatures. Its beautiful to watch.
by
Dec 19, 2017
Really good ...
Really good
by
Frequently Bought Together
Price:
$29999
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| Price | $28969 | $29999 | $37906 | $41944 |
| Ratings | (166) | (61) | (60) | (95) |
| Features | Adjustable Flame Colors,Adjustable Thermostat,Adjustable flicker,LED | Adjustable Flame,Adjustable Flame Colors,Adjustable Thermostat,Adjustable flicker,Flame Works With or Without Heat,Programmable Thermostat | Adjustable Flame,Adjustable Flame Brightness,Adjustable Flame Colors,Adjustable Flame Height,Adjustable Thermostat,Adjustable flicker,Automatic shut-off,Cool To Touch Glass,Flame Works With or Without Heat | Adjustable Flame Colors,Flame Works With or Without Heat |
| Area Heated (Sq. Ft.) | 400 | 400 sq ft | 1000 sq ft | 210 |
| Included | No Additional Items Included,Remote Control | Blower,Remote Control | Remote Control | Hanging Hardware,Remote Control |
| Heat Output (BTU/hour) | 5000 | 4600 | 4777 | 4604 |
| Surround Material | Metal | Metal | ||
| View Product | View Product | View Product | View Product |
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