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Helen 48 in. Wall-Mount Electric Fireplace in Black

$29999
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  • Supplemental heating up to 400 sq. ft.
  • Includes remote control with 2 AAA batteries
  • Flame effect can be operated with or without heat
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Product Details

Easily improve the character of any room with this sleek, Helen wall hanging electric fireplace that provides supplemental zone heating for up to 400 sq. ft. Installation options include building this fireplace into your wall or simply mounting to the wall. This electric fireplace features Spectra fire flame effect technology, displaying 3 blue and 3 amber flame effect brightness settings that can be set to get the look of a modern gas fire or a cozy wood burning fire. These flame effects dance over a realistic log set, modern white rocks or crystals, and can be used with or without heat for year-round ambiance. Activate the decorative up lights to enjoy amber, blue, amber and blue, and color cycling display options. You can conveniently control these and the other functions from the comfort of your favorite chair with the included remote control.
  • 4,600 BTU heater provides supplemental zone heating for up to 400 sq. ft.
  • Flame effect can be operated with or without heat, providing the ambiance of a gentle rolling fire all year long
  • Spectra fire flame effect technology offers 3 blue and 3 amber flame effect options to create the perfect ambiance
  • 2-installation options: build into the wall or mount to the wall with the included wall mount hardware
  • Includes an owner's manual and easy-to-follow instructions for installation
  • Digital thermostat allows you to decide the temperature of your room
  • Decorative LED up lights glow with 5-settings: amber, blue, amber and blue, color cycling and off
  • Tempered glass-front display with 3 media types included- white rocks, crystals and traditional log set
  • Electronic timer function: automatic timed shut off from 30 minutes up to 9 hours
  • 1 year limited warranty
  • Click here for more information on Electronic Recycling Programs
  • Return Policy

Additional Resources

From the Manufacturer

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Specifications

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Questions & Answers

34Questions
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Q:Try to get it back to the temperature setting to blow out the heat
by|Jan 2, 2023
1 Answer
Answer This Question

A:  I'm not quite sure the exact question being asked here. But it sounds like your unit may be locked. You can unlock the heater by holding down the heater button for 3 seconds. This must be done on the control panel. Not the remote

by|Jan 3, 2023
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    Q:Can a shelf or mantel be mounted above it?
    by|Dec 11, 2022
    1 Answer
    Answer This Question

    A:  Yes. Please allow 2 inches of clearance on top of the unit.

    by|Dec 12, 2022
      1 found this answer helpful
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      Q:Does the fireplace actually provide warmth
      by|Nov 3, 2022
      1 Answer
      Answer This Question

      A:  Hello, yes this is a 4,600 BTU heater that provides supplemental zone heating for up to 400 square.feet

      by|Nov 22, 2022
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        Q:Can the fireplace be recessed into the wall? And if so, is it zero clearance?
        by|Oct 31, 2022
        1 Answer
        Answer This Question

        A:  Hello, thank you for your question. Yes, you can so, but it is not recommended since it is a hanging fireplace that needs to be wall mount instead.

        by|Nov 2, 2022
          Showing 1-4 of 34
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          Customer Reviews

          4.2 out of 5
          (62)
          • 4.2
            out of 62 reviews
          • 87%recommend this product
          Filter by:
          Showing 1-10 of 62 reviews
          Busted within a year
          11 months into use the heater portion died. Lights and fan were good. Put a ticket in with tsicustomerservice.com, no response for a month. Called, they said it sounded like the fan and heater assembly, so they mailed me one. But they didn't mail the heater, just the fan. Further investigate shows heater had shorted and burned through the metal tab - bad! Repair instructions are above the ability of many people, need to reclamp wire harnesses, 50 some screws, etc. This is cheap junk.
          by
          Response from Product SpecialistJan 12, 2023
          Thank you for sharing your
          feedback. We’re sorry about the long wait time and that the blower assembly did not fix the issue. Unfortunately, the heating elements are out of stock with not ETA. This model does come with a 1 year warranty though. We may be able to provide a full replacement. Please reach out
          to Twin Star Home
          Customer Service at 1-866-
          661-1218 so we can
          understand more about the
          issues you’re experiencing
          and assist Twinstar
            The fireplace is exactly what we wanted. We cut into...
            The fireplace is exactly what we wanted. We cut into a non-load bearing wall and inserted. The studs were 2x3 and the fireplace fit perfectly. We only use it for the lighting decor and not for heat, but if you want to use the heat. The top and bottom baffles came bent, but the manufacturer will be sending us new ones. Great for the price.
            by
            Response from Product SpecialistDec 13, 2022
            Thank you very much for
            your positive feedback!
            We are happy to hear that
            you are enjoying your
            Electric Fireplace. If you
            need support in the future
            or have questions, please
            contact Twin Star Home
            Customer Service at 1-866-
            661-1218. Twinstar
            • Verified Purchase
            This was a Christmas gift for my boyfriend, it didn't...
            This was a Christmas gift for my boyfriend, it didn't fit in the space I wanted it but he still Loves it and I Love it also. Thinking about getting another one..
            by
            • Verified Purchase
            This is such a mood changer!
            [This review was collected as part of a promotion.] Surprisingly simple to put up. The bracket is similar to hanging a television. All I had to do was arrange the “logs and rocks” inside, put the front glass on and hang it. It has a lot of different settings for you to change the colors and dimmers and flame settings. It’s nice to have in a living room, but I decided on my bedroom. I like having it on while I’m reading or relaxing. You can use it with or without the heat setting.
            by
              • Recommended
              The perfect addition to our family room!
              [This review was collected as part of a promotion.] We recently rearranged some rooms in our house and made a nice bonus room/family room/play room out of our room above the garage. We have a fireplace downstairs but I wanted something upstairs to mimic that cozy feeling you get from a fireplace. This was the perfect addition and really made the room come together. We have a lot.of built in bookcases on the wall and this actually fits perfectly within the shelving units and looks like it was made to go there. This comes with a lot of goodies. It has a remote with several different functions to change the lighting, temperature, and flame. It comes with logs or Crystals or white rocks. You can use one or the other, not all together at the same time. If you use the logs, they glow. We decided to go with a combo of the rocks and crystals for now but may switch out to the logs later on. It comes with all mounting hardware and the bracket to mount directly to the wall. Very easy to install with easy to follow instructions. Just plug it in and you're all set! There is a glass front that needs to be attached as well. Everything comes packaged really well. The heat comes from a little top slot. It puts off a nice amount of heat and it's easy to control with the remote. Temp is displayed on the front glass screen with a little LCD type display. This definitely adds a wow factor to any room and would surely be a great conversation piece. Also provides nice warmth to heat up a specific room or even several rooms if they are close by in an open space. Highly recommend this product as I'm very happy with it so far.
              by
                • Recommended
                Easy install right out of the box
                [This review was collected as part of a promotion.] The pictures do it no justice I love it. The fact that you can either have it blow heat or not is perfect to create a mood. I love how you can set a timer up to 9 hrs. You can also change the settings on the logs and the Backround . . Comes with a remote which also includes the batteries . It was fairly easy to install also .
                by
                  • Recommended
                  My husband mounted it. It was fairly easy. Has a little running noise when heater comes on. Be re...
                  My husband mounted it. It was fairly easy. Has a little running noise when heater comes on. Be ready to be inspired as you sit and enjoy this nice fire without the smoke! It does heat up the space by it. But above all its Beautiful!! Cant wait to entertain!
                  by
                  Response from Twin-StarFeb 13, 2019
                  We are happy to hear that you are enjoying your heater. If at any point, you experience any issues, please don't hesitate to contact Twin-Star customer service at 1-866-661-1218. Twinstar
                    • Recommended
                    1 found this review helpful
                    Very pleased with the realistic "flames" that this unit puts out. Most elec. fireplace look so fa...
                    Very pleased with the realistic "flames" that this unit puts out. Most elec. fireplace look so fake. All in all very satisfied with this unit. Only disappointment was the log set is not straight and sits up on one end so you can see the lights under it on that end. Remote is very nice. Easy install.
                    by
                    • Verified Purchase
                    • Recommended
                    3 found this review helpful
                    Very easy to assemble. Keeps the room nice and comfortable...
                    Very easy to assemble. Keeps the room nice and comfortable during these subarctic temperatures. Its beautiful to watch.
                    by
                    • Verified Purchase
                    Really good ...
                    Really good
                    by
                    • Verified Purchase
                    2 found this review helpful
                    Showing 1-10 of 62 reviews

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                    FeaturesAdjustable Flame Colors,Adjustable Thermostat,Adjustable flicker,LEDAdjustable Flame,Adjustable Flame Colors,Adjustable Thermostat,Adjustable flicker,Flame Works With or Without Heat,Programmable ThermostatAdjustable Flame,Adjustable Flame Brightness,Adjustable Flame Colors,Adjustable Flame Height,Adjustable Thermostat,Adjustable flicker,Automatic shut-off,Cool To Touch Glass,Flame Works With or Without HeatAdjustable Flame Colors,Flame Works With or Without Heat
                    Area Heated (Sq. Ft.)400400 sq ft1000 sq ft210
                    IncludedNo Additional Items Included,Remote ControlBlower,Remote ControlRemote ControlHanging Hardware,Remote Control
                    Heat Output (BTU/hour)5000460047774604
                    Surround MaterialMetal Metal
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