DryDex 32 oz. Premium Lightweight Low Dust Joint Compound

Thank you for posting your feedback. We're sorry to see you low star review on DAP Premium Lightweight Joint Compound. The issue that you describe typically results from attempting to sand/paint the compound prior to reaching a fully dried state. Sanding/painting prior to reaching a fully dried state will lead to undesirable results. Because you did not provide any details regarding your project, it is difficult to provide you with a more specific response or product usage guidance in this format. At your convenience, please contact DAP’s Technical Customer Service Department at 888-327-8477 so that we can obtain some additional information from you about your experience and to offer additional application/finishing guidance.

Thank you for posting your feedback. We're sorry to see your low star review on DAP DryDex Spackling. DryDex Spackling is a water-based formula, as such, the sole drying mechanism is the evaporation of water. Dry time can be significantly impacted by cool (air and/or application surface), humid application conditions, moisture in the application surfaces and/or by thick (deep) applications of the patch. As indicated on the product package and supporting product literature: "One application is usually sufficient for small repairs. For repairs deeper than 1/8”, apply two or more layers allowing spackling to dry between applications." As depicted in the photograph (attached in your review), it would appear that the thinner edges of the repair have dried (turned white), and the center-most potion of the repair has not yet fully dried (still pink). This would likely signal/indicate a change in application depth/surface conditions in that area. Because you did not indicate the size/depth of the repair, application surfaces, surface preparation, application technique or application conditions, it is difficult to provide a more detailed response in this format. Should you wish to provide more details or to discuss this matter further, please free to contact DAP’s Technical Customer Service Department at 888-327-8477.

Thank you for posting your feedback. We're sorry to hear about your experience with DAP DryDex Spackling. Based on your commentary indicating: "This stuff had hard bits in it right out of the gate.", it would appear that you may have purchased material that is aged or beyond its normal shelf life. As product ages, it will thicken to the point of becoming difficult or impractical to use (newly purchased may not necessarily be of recent manufacture). At your convenience, please contact DAP’s Technical Customer Service Department at 888-327-8477 so that we can obtain some additional information from you, when calling in, please have the product package available, as we will need to collect production information from it (to date the product) and so that we can reach out to the store location where you purchased this product (if necessary).

Thank you for posting your feedback. We're sorry to see your low star review on DAP DryDex Spackling.Slumping (product "running") typically results from these compounds being applied too thickly in a single application layer. As indicated on the product package label guidance as well as supporting product literature: "One application is usually sufficient for small repairs. For repairs deeper than 1/8”, apply two or more layers allowing spackling to dry between applications." At your convenience, please contact DAP’s Technical Customer Service Department at 888-327-8477 so that we can obtain some additional information from you and so that we can offer some guidance on how best to proceed.