Hi Paul,
We apologize for the inconvenience and frustration you have experienced with our customer service. This is not the level of service we strive to provide. We understand the importance of addressing your concerns promptly and effectively.
To ensure that your issue is properly resolved, please send an email to consumerservice@danby.com, including your current case number and ATTN MAGGIE in the subject line. We value your feedback and appreciate your patience. We are committed to providing better support and will make every effort to rectify the situation.
Sincerely,Earl