Parcel Guard by Danby is the smart mailbox. While traditional mailboxes have served us well for many decades, the demands of to days homeowners have changed. More online shopping means more parcel deliveries. Parcel Guard keeps all your online deliveries safe until you get home. No more worrying about parcel theft or weather-damaged boxes. Your delivery driver places your packages inside Parcel Guards anti-theft drop slot and you receive notification that your package is secured. Parcel Guard is great for borrowing and lending with friends too. The Parcel Guard app not only allows you to easily track deliveries, you can lock and unlock Parcel Guard from any smart device, anywhere.
SMART MAILBOX - No more worrying about parcel thefts, missed deliveries, or weather-damaged boxes
SAFE & SECURE - Get your packages delivered inside the mailbox's anti-theft drop slot
VIDEO CAMERA and MOTION DETECTION - Providing live and captured video with sound. Cloud service with no subscription costs
ALARM & DETERRENCE- Danby Parcel Guard can be bolted to your porch, a wall, or weighted down to prevent tampering and its ALARM can scare off unwanted activity
FITS LARGE AND SMALL PARCELS - Fits standard parcels 15" x 10" x 8? in top drop-down compartment or 17" x 13" x 15" (up to 32") size packages by placing parcels in the bottom door with a burner code
SMART PHONE OPERATED - Apple / Android Apps to control your Wi-Fi connected Danby Parcel Guard from wherever you are
TWO-WAY VOICE COMMUNICATION - Receive calls or speak to your delivery driver through your Danby Parcel Guard
UNLOCK FROM ANYWHERE - Unlock Danby Parcel Guard from any smart device, anywhere
GOOGLE /AMAZON VOICE ASSISTANT - Open your Danby Parcel Guard, and check on your current parcel delivery status, using your smart home voice assistant
HEAVY-DUTY INDUSTRIAL GRADE MATERIALS - Specially designed to withstand all North American weather conditions, won't rust, no maintenance, tamper resistant
NOTIFICATIONS - Package Delivered, Motion Detected, Alarm Activated, Incoming Call and Door Opened or Closed
BACKUP BATTERY - Ensuring your parcels stay safe even in a power outage
INTERIOR LIGHT - Allowing you to see your packages in the dark
24 months parts and labour coverage with in-home service. Installation and/or yearly maintenance (cleaning) are not covered under warranty.
U.S. Postmaster General Approved
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out of 9 reviews
75%recommend this product
Showing 1-9 of 9 reviews
Oct 6, 2019
The Parcel Guard Floor Mount Smart Security Mailbox is a nice deterrent to porch pirates that com...
The Parcel Guard Floor Mount Smart Security Mailbox is a nice deterrent to porch pirates that come through my neighborhood. I’ve caught a curious lady come up to my porch and walk away once she saw a camera. This unit will do a great job to preventing thieves when it comes to smaller packages. I plan on painting the unit to match my home exterior better. I do not like the app. Setting up a log in is not easy and more of a hassle. The concept is great, but the product is not what I expected for a smart unit.
Response from DanbyAuthorizedRepOct 8, 2019
Thank you for taking the time to write a review. We are pleased to hear the security features, specifically the camera,has already worked as a deterrent and kept your package safe. Please remember that if a parcel can't fit in the drop box then the bottom can be opened with a unique code and the larger item placed inside.
We understand that you are not happy with the app and we would appreciate your feedback on how we can improve it. We use our consumer feedback to continually improve our products.
Thank you for your feedback and for being a valued Danby customer.
Great way to secure deliveries and monitor the delivery area. Connects wirelessly to home network...
Great way to secure deliveries and monitor the delivery area. Connects wirelessly to home networks and can be operated remotely using the Parcel Guard app. This is our first time using anything like the Parcel Guard, so I wasn't sure what to expect. When it arrived on the doorstep it took a bit of time to decide where to place the unit. We decided on the front porch, which gives it some weather protection and it's close enough to get a WiFi signal (3 bars is recommended). Once we installed it and bolted it to the concrete, I fired it up. This is where I had a bit of a problem, due to IOS13 coming out that week. The new IOS caused the app to not function, so I called Danby support who were very friendly and confirmed that the problem was compatibility with the new IOS version. It took 48 hours for the app to be updated, but when I installed it everything went well. During the "down time" the guard still could be used manually, and this is a vital feature, as in Florida power outages due to storms can be a real possibility! The Parcel Guard will be a great way to secure our deliveries when we're away form home. Looking forward to seeing it in use by our delivery people!
Response from DanbyAuthorizedRepOct 8, 2019
Thank you for taking the time to write a review. We are happy to see that you are as excited about the Parcel Guard as we are. Not only can you use the drop box, you can also set up a onetime code to allow friends or family to pick up your parcels or for the delivery of larger packages. Thank you for your patience with waiting for the download of the new IOS13 but as you mentioned it can be used in manual mode. There is also a backup battery in the Parcel Guard for those short power failures. We look forward to your review after you have used the Parcel Guard for a few months to see if you have any suggestions on where we may improve our product. It is this feedback that makes us better at what we do.
Danby Parcel Guard gray floor mount smart security mailbox, Wireless connected security camera an...
Danby Parcel Guard gray floor mount smart security mailbox, Wireless connected security camera and alarm, your able to lock and unlock with your cell phone App, Great idea if other family members arrive home before you, The fold down platforms inside prevent from anyone removing the packages and alerts you when your package arrived on your phone App. Great mailbox for anyone that does a lot of online ordering, We anchored ours with concrete anchor bolts and drill through the bottom of the mailbox, comes with a 30 day warranty of plastic parts and 24 months on functional parts, They should at least provide a 1yr. warranty on the plastic since it's all plastic.
Response from DanbyAuthorizedRepOct 4, 2019
Thank you for taking the time to write a review! We are pleased to hear you are happy with your Parcel Guard. This security mailbox does have some great features and we agree that it is a good fit with people who place online orders, keeping your packages safe until you get home.
We appreciate your feedback on the warranty statement and we are currently in the process of revising it. The Parcel Guard has a 24 month warranty on all functional parts and that includes the plastic parts.
The DANBY PARCEL GUARD Gray Floor Mount Smart Parcel Security Mailbox has the potential to be a great product with a few tweaks.
I got this because I do a lot of online shopping and therefore get a lot of package deliveries. Although I have yet to become a victim of porch pirates, I imagine the odds are against me. My years of law enforcement experience tells me that most people share the blame when they get robbed because they were too lazy or complacent to take the necessary precautions. This Danby Parcel Guard will hopefully prevent me from becoming a statistic.
The overall look and feel of the box are one of quality. The color options are limited but it should have no problem taking paint if you want it to better match your location. There are several options to secure it, two of which require drilling significant sized holes in your wall or floor. Option three, which I prefer simply for the ability of being able to move the box, is to add sand to the bottom compartment. This would be effective against the opportunistic thief but leaves you vulnerable to those more prepare and determined. This is one point where I think improvement could be made. The instructions recommend using sand bags because of the wiring and backup battery in the same compartment. I think it would have been preferable if loose sand could have been poured in directly.
To benefit from all of the features the box needs access to an electrical receptacle. This was unexpected. I thought there would be the ability to power the controls/camera/microphone from the battery but it appears it is only to provide back-up for temporary power outages. Since I don’t have an existing receptacle on my porch, and don’t want the expense and hassle of having one installed, I may be stuck with just using the drop-box without the bells and whistles. I am going to see how long it will last on just the battery. This brings up another suggestion to the manufacturer which is adding the option for a solar power/charging kit much like I have for my wireless doorbell and cameras.
Set-up via the app was so-so. It took a few tries to get it to connect to the Wi-Fi although the signal is strong and not a problem I’ve encountered with other products.
Overall, I like the quality and concept of the box. Since most retailers ship in boxes larger than what is needed, I’m estimating that maybe 45% of my deliveries will actually fit inside of the Parcel Guard. Time will tell how long it will last both in quality and in use.
Response from DanbyAuthorizedRepOct 4, 2019
Thank you for taking the time to write a review! We truly appreciate your feedback and suggestions for the Parcel Guard. We know that the colour options are limited at this time however we are working towards having a larger colour palette available shortly. We understand your thoughts on using loose sand to provide weight however we felt bags were preferable as it would be easier to remove bags if you needed to move the unit. We have been looking into the possibility of having the Parcel Guard solar powered, unfortunately, it is not an option at this time. But we are always looking for innovative ideas on how to improve our products. Don’t be fooled, the Parcel Guard is surprisingly roomy. If the parcel cannot fit in the drop box then the bottom can be opened with a unique code and the larger item placed inside, making fitting larger packages a possibility. We sincerely hope the Parcel Guard fits all of your online purchasing needs.
We would like also mention that if having a power source close by is an issue, we are now offering a basic Parcel Guard. This unit offers the basic functionality of the Parcel Guard, a locked drop box for your parcels, without the smart features and camera functionality.
We look forward to a future update on how things are going with your Parcel Guard and again, thank you for all of your feedback and suggestions.
I've had several Danby products over the years, all refrigerator appliances. They do very well in...
I've had several Danby products over the years, all refrigerator appliances. They do very well in that regard, typically providing good value with basic, but reliable design. So I like the company a lot.
This is a unique product for Danby and the market. It fundamentally does what it advertises. If you are looking for a wifi-connected secure parcel box, this is a good choice, hence my 4 star rating. In the real world, I'm not sure that many of the unique features are worthwhile for everyone and buyers should do their own analysis.
This is my second parcel box, following a simpler metal brand with an electronic combination lock that can be opened for package deposit and retrieval. That box is all steel, solid, and fully secure. In contrast, this model is 100% plastic, and while the housing is pretty tough, many of the hinge and door parts seem fragile. With care, they are probably fine, but that's not a given with rushed delivery personnel. when they try to jam an oversized parcel in there. I can easily imagine plastic hinges and rods breaking. This matters, because despite the claimed 2 year parts and labor warranty on their web page, the manual specifically limits all plastic parts to a 30 day warranty.
Pay attention to the maximum parcel size - those specs are missing from Danby's web page but shown On HD's page as 15 in. x 10 in. x 8 in, which looks about right. The drop door uses a 2-flap security gate similar to a Fedex drop box, however, when the door is partially open, I can easily stick my hand in all the way to the box bottom and fish out a small package. Not likely to happen with a thief because it would be hard to see what's in there without a flashlight, but still a surprise that the gates weren't designed with closer tolerances.
Mounting it is a mixed bag. They include both lag bolts for wood and concrete hilti-type bolts. Mounting is straightforward to the floor. However, if you want to secure it to a vertical wall, you've got to add a 2" spacer solely to accommodate the protruding power supply pigtail connection at the rear base. This silly design oversight defeats the benefit of a front access panel over a hinged top design that would also require rear clearance to open.
There are a few brilliant features - the wifi camera and microphone are pretty cool and the app seems to work well. You can unlock the collection door remotely on demand and of course see/hear any activity in front of the box with the camera. There's an interior light that turns on when the collection door is opened, and it yells at you if you leave the door open for more than 30 seconds. It includes a mail collection strap inside the drop door with a postman flag on the outside. There's even a weight monitor at the floor of box to verify package presence.
The box is fairly innocuous looking. I got the gray, which is very contemporary. I'm betting that the grained plastic finish will take paint if a building color match is desired. I like the smooth, level top which is easily cleaned and usable as a lay down surface. I measured the power consumption and it's very low - just a few watts. However, the power cord has a soda can sized inline transformer which has to be hidden atthe box exterior - why they didn't simply put that circuit inside in the battery compartment, I do not know. The included rechargeable backup battery ostensibly gives you wifi security during a power outage or if intentionally disconnected.
Again, if you are looking for a parcel box with wifi connectivity, this is a decent, unique design with a few minor caveats.
Response from DanbyAuthorizedRepOct 4, 2019
Thanks so much for your detailed review! We are pleased to hear you are happy with your new Parcel Guard. We appreciate you taking the time to list your feedback, as we use our consumer feedback to continually improve our products.
We can assure you that that the hinges, as well as the entire unit, have been fully tested and will withstand the test of time. The top door alone can hold up to 250lb and the entire unit can withstand up to 6000lbs! We appreciate your feedback on the warranty statement and we are currently in the process of revising it. The Parcel Guard has a 24 month warranty on all functional parts and that includes the plastic parts.
Thank you again for your feedback and for being a valued Danby customer.
I’ve tried my best to make this work as the idea I great. It is a complete system failure after a couple months. Danby has one person to help via email.
Response from DanbyAuthorizedRepAug 18, 2021
I regret to hear you are having issues with your Parcel Guard. If you are still waiting on a response from our consumer service department, please send an email to firstname.lastname@example.org and put ATTN MAGGIE in the subject line while noting your case number is the body of the email. Maggie and I will give it our personal attention to ensure you are responded to.
Jun 21, 2021
Not Secure, Easily can slip arm through and pull out contents
We ordered two of these and are very disappointed. Built poorly and easily accessible for anyone to slip their arm in and pull out the contents. If you are looking for security this is not the box for you.
Response from DanbyAuthorizedRepJun 22, 2021
Thank you for taking the time to write a review. We regret to hear that you leave us a one-star rating. We are always working towards improving our products and appreciate any feedback you can provide to achieve this. Please send your feedback to email@example.com and make sure to include the model number in the subject line.
May 1, 2020
The Danby Parcel Guard is a great product. Very easy to install and and connect to internet. We ...
The Danby Parcel Guard is a great product. Very easy to install and and connect to internet. We bought it because the opening would fit a good size package. The camera is very nice. The videos have great resolution.
Response from DanbyAuthorizedRepMay 4, 2020
Thank you for taking the time to write a review. We are pleased you are happy with your new Parcel Guard. We are happy to read that you found it easy to install and hook up to the intranet. We appreciate your comments on the videos and size of packages and look forward to your review after you have had the unit for several months.
Mar 5, 2020
Good for parcels, but not for regular mail
It's got some cool features and works for parcels, but it's not good for regular mail. Anyone that opens the drawer can just reach inside easily and grab the mail at the bottom.
Response from DanbyAuthorizedRepMar 5, 2020
Thank you for taking the time to write a review. The Parcel Guard is designed to have any parcels or mail that is placed into the unit to drop down to the bottom section in order to keep them safe. It also provides a strap for securing outgoing mail to the inside of the top door and preventing it from falling into the unit. The Parcel Guard also has a camera that records images of anyone who approaches the unit as well as having the option of providing a unique barcode that can be sent by text or email to allow someone to open the bottom section for retrieval of packages or mail.
If you have any questions on these features, please contact our Consumer Service Department at 1-800-263-2629 to speak to one of our agents.
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