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Internet # 306199244

Model # EEM24018

Store SKU # 1003405494

EEM24018 Tankless Electric Water Heater 18 kW 240 V

$429.00
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  • Electric water heater delivers consistent, on demand hot water
  • Tankless water heater requires 2 x 40 AMP double pole breakers
  • Same-day installation available. Call 1-855-400-2552
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Product Details

About This Product

The EEM24018 can produce enough hot water for up to 1 shower and 1 sinks simultaneously in colder climates. In warmer climates it can produce enough hot water for up to 3 showers or sinks simultaneously. This 18kW tankless electric water heater can provide consistent, endless hot water when sized correctly.

Highlights

Product Information

Internet # 306199244

Model # EEM24018

Store SKU # 1003405494

Specifications

Dimensions: H 17 in, W 14 in, D 3.75 in

Dimensions

Product Depth (in.)

3.75 in

Product Height (in.)

17 in

Product Width (in.)

14 in

Water Connection Size (in.)

3/4 in

Details

Amperage (A)

75 A

Application Type

Residential

Efficiency Level

Super High

Electricity Phase

Single Phase

Finish Family

White

First Hour of Delivery (gallons/hr)

216

Flow Rate @ 35°F Rise (gallons/min)

3.6 gal (US)/min

Flow Rate @ 45° Rise (gallons/min)

2.9 gal (US)/min

Flow Rate @ 55° Rise (gallons/min)

2.2 gal (US)/min

Flow Rate @ 65° Rise (gallons/min)

1.9 gal (US)/min

Fuel Type

Electric

Heat Exchanger Warranty

1 Year

Indoor/Outdoor

Indoor

Maximum Temperature (F)

140 F

Minimum Activation Rate (gpm)

0.25

Minimum Temperature (F)

80 F

Number of Elements

2

Number of Showers

1-2

Pack Size

1

Product Weight (lb.)

11.25 lb

Required Volt Connection

240 volt

Returnable

90-Day

Uniform Energy Factor

0.98

Water Heater Features

Wall Mounted

Wattage (watts)

18000 W

Warranty / Certifications

Certifications and Listings

CSA Listed, ETL Listed

Labor Warranty

No Warranty

Part Warranty

1 Year

Questions & Answers

21Questions
caret
Q:Will this unit handle keeping water hot for a dishwasher, clothes washer and kitchen sink? I?m wanting to know if it can handle the job or do I need a bigger unit? Please have someone other than your competitors answer my question.
by|Feb 14, 2023
1 Answer
Answer This Question

A:  Hi Happy and thank you for your question. There is some missing information, please call 800-374-8806.

by|Feb 14, 2023
    caret
    Q:Can I use this for a clothes washer, dishwasher, and kitchen sink?
    by|Feb 10, 2023
    1 Answer
    Answer This Question

    A:  Hi Happy and thank you for your question. You can do whatever you like with the water once is leaves the unit.

    by|Feb 14, 2023
      caret
      Q:Is this the actual picture of the unit ? Blue cover ?
      by|Jan 11, 2023
      1 Answer
      Answer This Question

      A:  Hi Speedy2529 and thank you for your question. Yes, the Eemax EEM24018 and the rest of ‘EEM’ product line of models, do have a blue cover.

      by|Jan 13, 2023
        caret
        Q:Do all tankless water heaters require 2 40 am breakers
        by|Nov 13, 2022
        3 Answers
        Answer This Question

        A:  Hello Airthereal, thank you for your question. For better assistance please contact out technical support line at 800-374-8806

        by|Nov 14, 2022

          A:  Hello, Depending on the size of the water heater, it will have varying electrical requirements. For example the model in question, EEM24018, needs (2) 40AMP Double-Pole breakers on 240VAC while the larger EEM24036 requires (4) 40AMP Double-Pole Breakers. Isaiah

          by|May 2, 2024

            A:  No just the ones that use electricity instead of propane.  Power isn’t a big deal, we used Eric’s electric to do our wiring since I hate getting shocked and we wanted it done right.  The electrician Joe, was fantastic and was done in no time.even though it went into a 1984 double wide.   Be sure to flush the system because of the hard water here in the valley.  Much cheaper than a tank heater to operate!!!

            by|Nov 15, 2022
              Showing 1-4 of 21

              Customer Reviews

              3.9 out of 5

              • 3.9 out of 64 reviews
              • 70% recommend this product
              Filter by:
              Showing 1-10 of 64 reviews
              I've had this water heater for two years. It was relatively straightforward to install and use. I...
              I've had this water heater for two years. It was relatively straightforward to install and use. It worked well at first but eventually failed due to poor manufacturing quality. The flow sensor circuit board blew up and left char marks on the unit after only two years. It's a good thing my circuit breaker tripped or we would have had a fire. Manufacturer's warranty is only one year on this product so that means I have to purchase a new one at full cost. :-(
              by
                Quit working needs new or repair
                Quit working needs new or repair
                by
                • Verified Purchase
                1 found this review helpful
                Very good hot water with little problems, I replaced a 40 gal water tank water heater I do live ...
                Very good hot water with little problems, I replaced a 40 gal water tank water heater I do live in south Florida so that might have something to do with my results. No complaints after two weeks of my wife and I both taking showers at the same time with no loss of HOT water Larry
                by
                • Verified Purchase
                • Recommended
                2 found this review helpful
                EEmax electric water heater
                I want to tell everyone who is checking this unit out. I do not recommend this one to anyone. We had ours for 7 months and started having trouble with it. We called EEMAX and they sent us a part but it still didn't work write. You think they would send us another one but they said they couldn't do that. We done everything they told us to do. We will never buy this brand.
                by
                Response from RheemApr 2, 2024
                Peggy,

                Thank you for sharing your experience with water heater purchase. We are sorry to hear that you’ve encountered issues with this unit.

                It’s unfortunate that you’ve had a negative experience. If you’re still facing issues, customer satisfaction is crucial, please call 800-374-8806 between the hours of 8 A.M. and 5 P.M. EST Monday through Friday.

                Derius rheem
                  This is a 5 star water heater, Sold by a 2 star customer service company (HomeDepot) , using a Zero star courier (FedEX). I have been using this water heater in my house for 7 years with only one problem, The flow detector went bad. Simple and cheap repair. Ordered one for my neighbor. First unit arrived busted to pieces. Ordered replacement and it came busted as well. After waiting on shipping on the two for almost two weeks, Installed the busted. It works but the back plate, which is also the mounting plate is busted. The whole shipping (FedEx) and Home Depot customer service ordeal was terrible and very time consuming.
                  by
                  Response from EcoSmart TeamApr 5, 2024
                  Hello Ricky,

                  Thank you for your review and feedback. Eemax apologizes for the inconvenience you may have experienced with the shipping and handling of you and your neighbor's units. It can be very frustrating to deal with and the delays it causes. Should you ever need technical assistance or have inquiries, our Technical Support team is ready and available at (800) 374-8806, between 8 A.M. and 5 P.M. EST. Our team of expert agents are prepared to provide support and answer any questions you may have.

                  Eemax ecosmartus
                  • Verified Purchase
                  1 found this review helpful
                  The unit does not work and parts were missing
                  by
                  Response from EcoSmart TeamMay 1, 2024
                  Hello Holly,

                  Eemax is sorry to hear about your experience with this product and the resulting inconvenience. If you are still in need of assistance, please reach out to our Technical Support team at (800) 374-8806, between 8 A.M. and 5 P.M. EST, and one of our agents would be happy to assist.

                  Isaiah ecosmartus
                  • Verified Purchase
                  by
                  • Verified Purchase
                  • Verified Purchase
                  Replacement of failed unit
                  This 24018 replaced a 24018 purchased six years ago. That unit performed as expected until the control flow sensor began failing last month, causing the unit to short and arc with a loud bang and a cloud of acrid smoke. The new unit has a redesigned flow sensor and a some minor changes. As for performance, it is ideal for a small 110 year-old pier & beam house. The water heater services one bathroom, the kitchen sink, and the washing machine. No dishwasher.
                  by
                  Response from EcoSmart TeamApr 20, 2024
                  Hello,

                  We are glad to hear that your new EEM24018 Tankless Electric Water Heater is performing well and fits your needs. It’s good to know that the manufacturer has made some improvements, including a redesigned flow sensor.

                  It’s unfortunate that your previous unit had issues, but it seems like you’ve found a suitable replacement. Remember, regular maintenance can help prolong the life of your water heater and prevent issues like the one you experienced with your old unit.

                  Enjoy your new water heater!

                  Derius ecosmartus
                    • Recommended
                    • Verified Purchase
                    Showing 1-10 of 64 reviews

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