We are sorry to hear of your issues with this light. It does have a guarantee so it would have been replaced for free by E-mailing customerservice@alltherages.com as per the included warranty. As for the bulbs being visible, since it is a flush mount which is usually installed above eye level, the bulbs are not the main focal point in our opinion (we have several on display with medium based candelabra bulbs) and this is what we also recommend in our instruction manual (medium base type B bulbs). We are glad you found a light you were happy with.