Hello there - we're sorry to know that your filter light on your unit has not turned off. We recommend making sure that the filter is properly aligned with the cartridge holder, and that the filter is fully seated in the holder. If you believe your situation to be abnormal, we recommend scheduling a service appointment for one of our technicians to assess your unit. You can schedule an appointment by calling us at 1-800-432-2737, or online on our GE Appliances website. You can also reach out to us once more if there are other questions or concerns. Take care. - Pablo@GEA