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Internet # 303540391

Model # SAP12HP230V1AK

Store SO SKU #1002818385

Sapphire 12000 BTU 1-Ton Wi-Fi Programmable Ductless Mini Split Air Conditioner with Heat Kit 230-Volt to 208-Volt/60Hz

/bundle $1881.60
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  • Energy-efficient 30.5 SEER 15,354 BTU cooling and 18,766 BTU heat
  • Whisper-quiet operation for rooms up to 550 sq. ft.
  • Wi-Fi enabled digital thermostat with included remote control
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Product Details

About This Product

The Sapphire series ultra-high efficiency smart ductless system from GREE will keep any room comfortable without sacrificing ascetics. The quiet, unobtrusive design delivers advanced performance with an industry-leading energy efficiency rating for heating and cooling. Reliable heat pump for winter operation delivers up to 90% heating capacity at temperatures down to -22F. Unparalleled efficiency and technology make Sapphire the ideal choice for your home or office.


  • 12,000 BTU cooling and 12,200 BTU heating for precise temperature control
  • 7-speed fan for the exact air flow you desire
  • Programmable timer to optimize your comfort
  • Uses the remote as your own personal thermostat adjusting the room temperature to your desired level where you are
  • Low-decibel operation plus 3-sleep mode options for peaceful all-day operation
  • G-10 inverter technology reaches the desired temperature faster and maintains consistent comfort levels year round
  • Sleek white housing blends with indoor decor
  • 4-way adjustable swing louvers provide full 180 air distribution throughout the room
  • Multi-function hand-held wireless remote is easy to use and features a large LCD display
  • Polymeric washable air filter prevents dust and debris from affecting system performance
  • AHRI certified and ETL listed for peace of mind
  • 24 SEER2 Energy Star certified with a HSPF2 rating of 8.5
  • Click here to learn more about Eco Options and Energy Efficiency
  • Click here for more information on Electronic Recycling Programs
  • Return Policy

Product Information

Internet # 303540391

Model # SAP12HP230V1AK

Store SO SKU #1002818385



Air handler depth (in.)


Air handler height (in.)


Air handler width (in.)


Condenser depth (in.)


Condenser height (in.)


Condenser width (in.)



Air direction/circulation


Air Handler BTU

12000 BTU

Air handler weight (lb.)


Amperage (A)

9 A

BTU Cooling Rating

12000 BTU

BTU Heat Rating

12200 BTU

Color Family




Condenser weight (lb.)


Coverage Area (sq. ft.)


Decibel (Sound) Rating

22 dBA

Decibel Rating

22 dBA

Filter Type


Hub Required

No hub connection available


Heater, Remote Control, Self-diagnostic tools, Support Brackets

Line Set Length (Ft.)

16 ft

Mini Split Features

Alexa Compatible, Auto cool, Automatic shutoff, Defrost, Ductless, Google Assistant Compatible, Mobile App, Multi-zone compatible, Overload protection, Programmable, Sleep setting, Thermostat, Timer, Wifi

Minimum Outdoor Temperature (F)


Mount Location

Wall Mount

Number of cool settings


Number of Fan Speeds


Number of Tons

1 ton

Pack Size


Power Options


Remote Access

Remote Access

Requires Hub?

No Hub Required



Smart Home

Smart Home Enabled

Smart Home Protocol

Proprietary Protocol, Wi-Fi

Voice Control Hub Required

Alexa via Proprietary Bridge/Gateway Google Assistant via Proprietary Bridge/Gateway

Voltage (v)


Wattage (watts)


Works With

Alexa, Alexa, Google, Google Assistant, Proprietary App

Zone Capacity

1 Zone

Warranty / Certifications

Certifications and Listings

AHRI Certified, ETL Listed, Energy Star

Manufacturer Warranty

7 year compressor/ 5 year parts limited warranty

Seasonal Energy Efficiency Ratio (SEER)


Questions & Answers

Typical questions asked about products:

  • Is the product durable?
  • Is the product easy to use?
  • What are the dimensions of the product?

Customer Reviews

4 out of 5

  • 4 out of 11 reviews
  • 25% recommend this product
Filter by:
Showing 1-10 of 11 reviews
This company has no phone number for support. Just a...
This company has no phone number for support. Just a heads up for those of you thinking of purchasing one of these... I have installed three mini split heat pumps and one full-size heat pump in the past so I do have experience with this equipment… I have never had any real issue with a heat pump ever. They are pretty straightforward.… but this heat pump when I received it and installed it started out working strangely and going into defrost mode too quickly the first day… I unplugged it to reset it, and then it seemed to work fine for about a week in the heat mode but when I tried to turn the heat down because my house was getting too hot, it wouldn’t turn down. So I turned on the cooling mode to cool the house down briefly, and that would not turn on at all ..the unit would just sit in pause mode… I also noticed the amount of electricity that this unit uses is substantially higher than any mini split pump of its category, which is a 24k…. And, as the days continued, the electricity that it used kept increasing substantially.….. I cannot recommend this heat pump or this company. I should have chosen a company that is more reputable because I’ve never heard of this company before…. But because they don’t have any contact phone number on any of their literature for support ,They are pretty much useless as a company. Returned the unit back to Home Depot and notified them of this company and the issues with their product.
  • Verified Purchase
4 found this review helpful
  • Verified Purchase
98 degrees outside 72 degrees inside Put same unit in my sons...
98 degrees outside 72 degrees inside Put same unit in my sons house 1 year ago.
  • Verified Purchase
No customer support in the US
No customer support in the US. The WiFi app scanned from QR code in manual loads a Chinese App. WiFi app does not work, and there is no one in the US who can help (been trying for 4 months). This product is not ready for prime time in the USA.
Response from Tradewinds DistributingDec 22, 2021
The current Sapphire, Vireo and Livo models come with WiFi already installed - only needs to be connected to end user’s WiFi internet.
There are 3 GREE Apps:
The GreeSmart App works like the remote that comes with the unit. An infrared “in room” remote control works from iPhone and Android if indoor unit is infrared capable.
The Gree+ App is the Universal WiFi App that controls your system from anywhere if your unit is equipped from the factory with the WiFi Module or has had a WiFi kit field installed. tradewindsdistributing
    1 found this review helpful
    The performance and efficiency on this unit is stunning.
    This is one of the most efficient mini split available according to the AHRI directory. The performance and efficiency of it is stunning. I have an electricity monitor connected to it and its crazy how little electricity it uses. In cooling or dry mode and at it's lowest speed with the compressor and all the fans running it only draws around 80-100 watts. In heating mode at it lowest speed it will draw around 180-250 watts. When it was 30 out it was blasting out 108 degree air while only using 250 watts. Amazing. These numbers match up to the electricity consumption numbers in the specification sheet on the Gree website. It is rated a crazy 38 seer. 
      6 found this review helpful
      The unit works great. The indoor air handler is...
      The unit works great. The indoor air handler is a bit larger than I had expected. The shipping company to ship to the store was horrible 4 weeks late.
        1 found this review helpful
        Split systems have a lot of bad press because of...
        Split systems have a lot of bad press because of ongoing coolant leaks but here's the secret: use a Yellow Jacket Deluxe flaring tool #60278 with Nylog Blue sealant. This combo makes perfect joints. PLUS, use the GREE-recommended installers as listed on their web site. System works FANTASTIC!
        • Verified Purchase
        3 found this review helpful
        Well packaged, All parts arrived intact. Installation went OK, difficult to...
        Well packaged, All parts arrived intact. Installation went OK, difficult to hang wall unit to bracket with pipes extending thru wall sleeve
        • Verified Purchase
        2 found this review helpful
        Rating provided by a verified purchaser...
        Rating provided by a verified purchaser
        • Verified Purchase
        I am an aircraft mechanic / technician with HVAC training. I installed this unit correctly and it worked for one day.
        I am an aircraft mechanic / technician with HVAC training. I installed this unit correctly and it worked for one day. Pulled vacuum 30 in in mercury for 1+ hour, and held vacuum for 1+ hour. The next day it stopped working. The problem is that there is NO customer support. They will not even talk to you. Literally. Call their number at 888-850-7928 to find out for your self. If you are not a HVAC installer, regardless of your qualifications, they will not talk to you. It looks nice, like a well polished xxxx.
          4 found this review helpful
          Showing 1-10 of 11 reviews