Thank you for your question. While the product is tested to withstand a damp environment like steam from a shower, it is not recommended to be installed in an area that has direct water contact on an ongoing basis. To speak with a customer care agent simply call us at 1-888-328-2383. Our business hours are 8:00 AM - 8:00 PM Monday through Friday and 9:00 AM - 6:00 PM Saturday EST. It is our pleasure to be able to provide you with support and assistance for your product purchases.
Hello and Thank you for your question the base is 1.77", the length from the wall is 3.26" the hook is 2.52" end to end If you have any additional questions, please feel free to contact us by filling out the online form at http://globeunion.custhelp.com/app/ask/ or by calling us directly at 1-888-328-2383. Our business hours are 8:00 AM - 8:00 PM Monday through Friday and 9:00 AM - 6:00 PM Saturday EST. It is our pleasure to be able to provide you with support and assistance for your product purchases.
The hardware is standard size for all bath bars, toilet paper holders, Towel Ring, Etc. You can use from the old style if your replacing or call a plumbing supply retail store and ask them if you can buy it or if the have any that they could give you from damaged merchandise. Call a local plumber as they may have kept old ones from the 1’s they replace Day to Day. Good Luck.
Thank you for your question. Please contact the Customer Care Center at 1-855-434-5224 with the model number of the old hook and we’ll be able to check how similar they are.
The best way to position the robe hook over the mounting bracket is to try it prior to mounting the bracket on the wall. If necessary, remover the bracket from the wall to learn how it fits together. The outer edges of the mounting bracket should be raised while the center should be flush with the wall. Note that the product mounting system was modified recently. Be sure you use a bracket and hook that were sold together in the same box.