Hello HomeDepotCustomer, We appreciate you taking the time to leave your comments and feedback on your experience with your Gladiator Caster Kit. It is through customer feedback that we are able to correct, and make changes to our products in respect to their quality and overall design. Gladiator understands that valued customers, like you, are why we are in business. We sincerely regret the frustration and inconvenience you experienced, and we will forward a copy of your concerns to the appropriate departments for review in future design consideration.