Hello there, Rick. Thanks for sharing your feedback on the Nest Learning Thermostat. We’re sorry to hear that your experience has been less than ideal. We’ll share your feedback with the right team to work on improving how we handle cases with care and efficiency. Meanwhile, we’d like to know more about your concerns so we can help improve your experience. Please contact us anytime using this link: https://support.google.com/googlenest/gethelp