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No. Please contact Home Depot customer service at 1(855) HDHampton
Recheck everything.. If it still doesn't work could be a connection issue however not sure how to get around it.
Glad to hear moving the speaker resolved the volume issue.. With regards to the satellites working and the main speaker not working. If its the main speaker of your stereo system I'd suggest checking the connections to the stereo n speaker, may sound strange however might be a fluke and one of the wires is loose. Other than that I'm in the dark as to what it could be.
I want to say, being wireless and having a range of 400 feet range from main unit, chances are the speaker is at a point where volume is reduced due to distance and signal strength between the source and the satellite speaker its self. Try moving it closer to the source just to see if volume does increase.. Other than that I'm not sure what to say or advise.
Below answer is correct
No they will work with low voltage cable 14 gauge.