We are sorry to hear that you had issues installing the fan. With the QuickFit features this fan has, it should be relatively easy to install. There is a complete installation video located with the alternate images on the product page to assist with each step of the installation. The customer service team is also available to address any concerns or issues you may have with the installation process. The customer service team can be reached at 1-855-HD-HAMPTON (1-855-434-2678).