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Internet # 301337392

Model # 97029

Store SKU # 1002345995

Brindle Flame 20 in. Candle Electric Fireplace Insert with Infrared Heater in Black

$94.48
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  • Place into existing fireplace for a stylish candle display
  • Provides supplemental zone heating for up to 1,000 sq. ft.
  • Easy to use - includes a convenient remote control for operation
  • View More Details
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Product Details

Diagram of the front width and height for product.
Diagram of the front width and height for product.
Insert Dimension Title
Front width dimensions
Front height dimensions
Rear width dimensions
Rear height dimensions
Product Depth
Fuel Type
Product Warranty
Product Feature

About This Product

Enhance your living area with this brindle flame 20-in. candle electric fireplace insert. Designed for supplemental heating up to 1,000 sq. ft., it offers a 5,200 BTU heater. Infrared heat keeps the natural humidity in the room without drying it out. Multiple, realistic-looking candles and an LED light deliver a charming look. For convenience, this child and pet-safe insert comes pre-assembled.

Highlights

Product Information

Internet # 301337392

Model # 97029

Store SKU # 1002345995

Specifications

Dimensions

Front Product Height (in.)

11.610

Front Product Width (in.)

20.700

Product Depth (in.)

8.660 in

Rear Product Height (in.)

11.610

Rear Product Width (in.)

20.700

Details

Amperage (A)

12.5 A

Area Heated (sq. ft.)

1000 sq ft

Color Family

Black

Features

Automatic shut-off, Flame Works With or Without Heat

Heat Output (BTU/hour)

5200

Included

Firebox, Remote Control

Indoor/Outdoor

Indoor

Material

Plastic

Pack Size

1

Power Connection

Plug-In

Product Weight (lb.)

12 lb

Returnable

90-Day

Style

Mediterranean, Rustic, Southwestern

Total BTU (Btu)

5200 Btu

Voltage (V)

120 V

Wattage (W)

1500 W

Warranty / Certifications

Certifications and Listings

CSA Certified, FCC Listed, IC Rated

Manufacturer Warranty

1 year limited warranty

Questions & Answers

54Questions
caret
Q:If using in a wood burning fireplace, is it safe to plug into a wall outside of the firebox? I'm specifically wondering about the proximity of the cord to the heating element if it must come forward and out to be plugged in. Thank you!
by|Dec 3, 2023
0 Answer
Answer This Question
caret
Q:Do you have to plug this in for the candles to work? I don’t have an outlet near my fireplace.
by|Nov 4, 2023
1 Answer
Answer This Question

A:  Hello, thank you for your question. Yes, it needs to be plugged in directly into a wall outlet for the candles to work.

by|Nov 5, 2023
    caret
    Q:how long in the plug in cord
    by|Sep 10, 2023
    1 Answer
    Answer This Question

    A:  Hello, thank you for your question. The cord is 6 ft long.

    by|Nov 30, 2023
      1 found this answer helpful
      caret
      Q:Plug got hot/rubber around larger prong looks damaged, still works; should I replace plug? Pic won't load. Used with ext cord as in instructions on pg 3, last block, ext cord (6', 125v, 15amp/1875w, 14.0 gauge, 3 prong appliance cord).
      by|Aug 11, 2023
      1 Answer
      Answer This Question

      A:  Hello, we’re sorry this product is not performing as expected. We would like to try and help resolve the issue. Please reach out to Twin Star Home Customer Service at 1-866-661-1218 so we can understand more about the issues you’re experiencing.

      by|Aug 31, 2023
        Showing 1-4 of 54

        Customer Reviews

        4.5 out of 5

        • 4.5 out of 329 reviews
        • 88% recommend this product
        Filter by:
        Showing 1-10 of 329 reviews
        love this!
        We had a faux fireplace built and I wanted the candles look vs the fake flames. I bought this 3 years ago and it’s been plugged in and on for 3 years. We do not use the heat funcition (it works) but we use it for the candle flickering effect. I’d highly recommend getting this.
        by
        Response from Product SpecialistMar 28, 2023
        Thank you very much for your positive feedback! We are happy to hear that you are enjoying your Electric Fireplace. If you need support in the future or have questions, please contact Twin Star Home Customer Service at 1-866-661-1218. Twinstar
          • Recommended
          Candle fireplace insert
          I really overall love this. So pretty, fit great in the space, my only negative would be that when it reaches what it considers room temperature it starts blowing cool air.
          by
          Response from Product SpecialistNov 22, 2022
          Thank you very much for your positive feedback! We are happy to hear that you are enjoying your Electric Fireplace. If you need support in the future or have questions, please contact Twin Star Home Customer Service at 1-866-661-1218. Twinstar
            • Recommended
            Pretty Decent (not using the heat function)
            It's reasonably attractive, and the flicker isn't bad. Seems to look better (and be better priced) than others on the internet. The outside of the candles are a little shiny/plastic-y looking, but since ours is mounted behind a glass pane, you really can't tell. I MIGHT pay $45 and buy a beeswax candle kit, and hand-wrap the outsides, but for now we are good with it. One nice feature is that if you press and hold the power button for 10 seconds when it is on, it'll disable the heater.
            by
            Response from Product SpecialistOct 18, 2022
            Thank you very much for your positive feedback! We are happy to hear that you are enjoying your Electric Fireplace. If you need support in the future or have questions, please contact Twin Star Home Customer Service at 1-866-661-1218. Twinstar
              • Recommended
              1 found this review helpful
              So Pretty....
              This turned out perfect for the faux fireplace I had ( that had no unit in it ). It is so pretty and I get so many compliments in the few days that I've had it! Since its 85 degrees here now, I'll have to wait to see how well the heating unit performs. I would definitely recommend this- even on looks alone! P.S. I'm not done decorating yet....
              by
              Response from Product SpecialistSep 12, 2022
              We are happy to hear that you are enjoying your Electric Fireplace. If you need support in the future or have questions, please contact Twin Star Home Customer Service at 1-866-661-1218. Twinstar
                • Recommended
                Victorian coal fireplace
                Not many options out there for tiny Victorian fireplaces. I ordered this unit and a dimplex electric fire. Both fit and look nice! I kept both as I have 2 fireplaces. I removed the plastic grate from the front, just 2 screws, and popped the unit into my exiting grate. Candles flicker in a convincing manner and heater is quiet.
                by
                Response from Product SpecialistJun 9, 2022
                We are happy to hear that you are enjoying your fireplace. If at any point, you experience any issues, please don't hesitate to contact Twin-Star customer service at 1-866-661-1218. Twinstar
                  • Recommended
                  I bought this, I love it!❤
                  It came put together. Ready to go. I love it. The candles are affixed and they are beautiful. Glad I got it. Pretty, heats up. Just perfect for my mantle. The tiles came from Home Depot too.
                  by
                  Response from Product SpecialistMay 26, 2022
                  We are happy to hear that you are enjoying your heater. If at any point, you experience any issues, please don't hesitate to contact Twin-Star customer service at 1-866-661-1218. Twinstar
                    • Recommended
                    Very pretty, small.
                    I love the candles, but its not much of s heater. Using it for an antique mantle.
                    by
                    Response from Product SpecialistMay 16, 2022
                    I love the candles, but its not much of s heater. Using it for an antique mantle. Twinstar
                    • Verified Purchase
                    • Recommended
                    I just love them!
                    Added to an old electric fireplace heater in bedroom & love the way they look & function!
                    by
                    Response from Product SpecialistApr 5, 2022
                    We are happy to hear that you are enjoying your heater. If at any point, you experience any issues, please don't hesitate to contact Twin-Star customer service at 1-866-661-1218. Twinstar
                      • Recommended
                      We changed it up
                      To upgrade the candle heater, my husband removed the plastic fence looking grate in front of the candles, which I thought looked “ halloweenish.” As u can see in the photo, it gives it a more modern clean look. I really like it :)
                      by
                      Response from Product SpecialistJan 4, 2022
                      Thank you very much for your positive feedback! This made our day. If you need support in the future or have questions, please contact Twin Star Home Customer Service at 1-866-661-1218. Twinstar
                        • Recommended
                        4 found this review helpful
                        Was very loud until I tightened up screws.
                        The heater looks good and works fine. Initially, the unit vibrated loudly when the fan turned on. It sounded like a piece of junk. I tightened up the bottom screws that hold that hold the fan legs in place. The unit is now running quietly.
                        by
                        Response from Product SpecialistNov 5, 2021
                        Thank you very much for your positive feedback! We are happy to hear that you are enjoying your Electric Fireplace. If you need support in the future or have questions, please contact Twin Star Home Customer Service at 1-866-661-1218. Twinstar
                          • Recommended
                          4 found this review helpful
                          Showing 1-10 of 329 reviews

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                          Front Product Height (in.)

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                          Front Product Width (in.)

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                          Rear Product Width (in.)

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                          Rear Product Height (in.)

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                          Features

                          Automatic shut-off, Flame Works With or Without Heat

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