We're sorry to read this. To care for engineered marble, it is important to clean it regularly with a mild detergent and warm water. Avoid using acidic or abrasive cleaners, as they can damage the surface. Additionally, it is recommended to seal engineered marble every 6-12 months to protect it from stains and scratches. Avoid placing hot items directly on the surface and use coasters or trivets to protect it from heat. If a spill occurs, wipe it up immediately to prevent staining. Please reach out to us as we have product that can remove minor stains or scratches and would be happy to send you a sample kit. We can reached at 1.866.839.2888