We are sorry to hear that you had this issue. There is a complete installation video located on the product page to assist with each step of the installation. On high speed, the fan should produce an airflow of 4,359 CFM. Please make sure that the fan is operating in the proper direction to create a downward airflow. The reverse switch is located at the base of the fan just above the light kit. If you feel the fan is not operating properly, please call Home Decorators Collection customer service at 1-800-986-3460 and one of the team members will be able to get more information to help troubleshoot and resolve the issue.