A: Thank you for your question. The box dimensions are as follows: 24.09 w x 9.8 t x 12.48 d
A: Thank you for your question. The fan is compatible with any 3/4" diameter (inner diameter) threaded downrod up to 48 inches in length. For a 10ft ceiling, we would recommend a 12 in. downrod like model #25998.
A: Thank you for your question. No, this fan does not include a remote control. The fan is compatible with universal remote controls.
A: The fan should have included an instruction manual for installation. If not, the manual can be downloaded from the product page. There is also a complete installation video located with the alternate images on the product page and a link in the product description that says "Click here to view the complete installation video". If you need further assistance, please call Home Decorators Collection customer service at 1-800-986-3460 and one of the team members will be able to get more information to help troubleshoot and resolve the issue.
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