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A: Hi Chuck! Thanks for reaching out to us. You're probably surprised that your sink-top switch does not activate your disposal. The unit may have overheated and must be reset. Here's a brief reference: https://bit.ly/2CamA2e. If that doesn't work, please contact us at https://support.insinkerator.com/app/ask to find out what exactly is causing it.
A: Hello Drew! Thanks for your question. Based on what you've described, it appears that you've installed it correctly. The stainless-steel washer and rubber gasket are placed between the push button and the top of sink counter. For your reference, you can view step 2 of the installation guide at this link: https://bit.ly/2Lf8ZOw. If you require further help, feel free to contact us via https://support.insinkerator.com/app/ask.
A: The air button sits on top of the countertop.
A: Hello Razmini, thank you for your question. Yes, the ring and the push button sit flush on the countertop when installed properly. Check out this video for reference: https://www.youtube.com/watch?v=-XeWeJdX0eY.
A: Hi Linda, we're glad you asked. Yes, you will need the SinkTop Switch Dual Outlet Kit if you want to convert from a wall switch. The model is STS-OOSN (includes 1 satin nickel push button): https://thd.co/3K0irAH. You can purchase the push button separately if you want to use a different finish. If your existing disposer is not corded, you'll need to purchase a power cord kit, model CRD-00.