Thank you for your feedback on JELD-WEN. We apologize for your disappointment and can assure you we take your product and service concerns seriously. If you would like to proceed with warranty on this product, please complete our Online Service Request Form at this link: http://www.jeld-wen.com/en-us/product-support/customer-service/service-request. A Customer Service Representative will contact you within two business days or call 888-594-3578, Monday - Friday 8am - 6pm CST., to talk to a customer care representative.